Alex Urenda Email & Phone Number

Mesa, Arizona, United States

Chandler, Arizona

Walmart customer service associates are the company’s front line of assets who work daily with customers to answer questions and address any concerns they may have. They are responsible for answering the phone and processing returns and exchanges, and they may occasionally have to ring up purchases. Customer service associates must interact with customers in a pleasant, professional manner. Customer Service Representatives will work with the public on a daily basis, and the very nature of the job puts one in contact with customers who may be disgruntled or angry. Many customers come to customer service in need of a return or exchange, and they may be upset that their purchase did not turn out as expected. Customer Service Representatives must remain calm when dealing with angry customers while processing the return or exchange. Customer Service Representatives must be attentive and alert to prevent falling for scams that involve returning merchandise. Customer Service Representatives must use ones’ best judgment to know when to involve a customer service manager to help solve a customer’s problem. As a customer service associate at Walmart, one will have a variety of duties that must all be attended to. In addition to processing customer returns and exchanges, one must also answer the phone, address complaints and concerns, and in some locations, one may have to issue money transfers/receives or cash paychecks. One must be knowledgeable about Walmart’s policies and how they apply to ones’ position and must also be aware of schemes and scams to avoid being taken in by them. Customer Service Representatives are responsible for keeping their cash drawer accurate and balanced at all times.

Chandler, Arizona

Formally known as a "Cash Office Associate", Walmart's Accounting Bookkeeper position revolves around the handling of in-store cash and all the paperwork related to cash flow. Responsibilities include ensuring accurate accounting of all cash and check transactions from the previous day, figuring out the reason for various discrepancies, fixing discrepancies and/or reporting them to the proper channels, preparing cash for in-store use, and filing all cash-related paperwork for management review.