Auri Rodriguez Email & Phone Number

Supported EPIC Go-Live for two campuses; implemented clinical and revenue applications. Collaborated with team members on team projects, timelines, issues, changes and workflow impacts. Ensured successful implementations through super user and end user training. Improved the effectiveness of training through feedback obtained in the classroom. Identified defects, gaps, impacts and missed revenue opportunities resulting in a Kaizen Event or RPIW ensuring efficiency prior to going live. Spearheaded the revenue cycle and emergency department prior, during and post go-live to identify impacts, resolutions, training and communications required. Governed the training program for new hires; generated curriculum's and supplemental materials for the department; ensured compliance and competency of end users. Designed and implemented post go live; the best practice training for end users in Cadence

Salem, Ma

Championed multiple improvement initiatives to develop results-driven improvements to reduce costs, eliminate waste, standardize processes and increase satisfaction. Ensured changes in new processes are permanent or allowed for continuous change. Educated senior directors on lean principles using methodologies from the Toyota Production System. Investigated metrics, discrepancies, issues, operations opportunities and patient flows through root cause analyses via data collection and direct observation. Supported cultural and improvement changes by developing relationships with key individuals.

Salem, Ma

Oversaw 80+ staff members and three leads in a 24/7 department focused on registration, bed placement and authorizations; spearheaded staff relations including performance management, staff satisfaction and conflict management; scheduled, recruited and generated payroll. Implemented communication and support, created policies and procedures within Huron – an app designed to ensure scheduled and unscheduled cases met with medical necessity, prior authorization, clinical submission and reimbursement guidelines. Governed the electronic death record system initiated by the state to electronically submit death records for patients who expired at the hospital; generated policies and procedures for providers and staff, designated workflows and led the training for the organization. Fostered relationships with ancillary department managers, staff, physicians and practice managers facilitating a perfect and seamless patient experience. Contributed to multiple teams ensuring a successful implementation of EPIC impacting the patient access department. Obtained in-depth knowledge of inpatient and outpatient authorization requirements including clinical information for both urgent and elective services for multiple carriers; decreased denials to under 1% annually. Implemented and enhanced pre-registration and point-of-service collections tools including workflows; to improve financial bottom line to increase customer and staff satisfaction.