_Develop and execute commercial strategy aligned with company goals and objectives _Identify new business opportunities and develop strong relationship with customers and vendors_Provide general system design, pricing estimation and time plan for new project opportunities_Cross functional collaboration with developer team to ensure project’s deliverables achieved within time frameReporting to Managing Director

Develop and implement change request phase 2 for Indo Metal Mitra Buana ERP project on backend (.NET WebAPI - C#), frontend (React.JS), and mobile application (React Native)Reporting to Managing Director

Project Portfolio● MITTA (Membership Integrated Timetable and Tracking App) SaaS○ Customer : Kalyana Yoga Studio○ Key feature :■ Easy scheduling with calendar view and class templates■ 2 event type : regular class with membership purchase and special event with one-time payment■ Support offline and online class option■ Integration with Zoom API○ Technology used to built■ Next.JS■ Typescript■ TailwindCSS■ MongoDB■ GraphQL

_Manage project scope, timeline and budget_Assess project risk and prepare mitigation plan_Report project update on weekly and monthly basis to all stakeholder_Escalate urgent or high priority changes to project sponsorReporting to Head of Retail Delivery - APAC Region

_Implement solutions purchased by customer_Provide product demo upon request_Provide suggestion to Commercial team on customer requirementReporting to Solution Delivery Manager - SEA cluster

_Manage technical support team to handle customer’s and internal technical difficulties_Migrate outdated local product to newer technology to adapt regional requirement_Distribute technical information update from regional to local operation team_Provide upskilling to team members with Technical Team Leader regeneration in mindReporting to Deputy General Manager

_Approach prospective clients based on provided sales pipelines_Prepare and negotiate commercial agreements with prospective clients_Retain current customers and gathered feedback on support team performanceReporting to Deputy General Manager

_Assess, propose and execute internal IT requirements_Provide internal IT supportReporting to General Manager

_Manage technical support team to handle customer and internal technical issues_Migrate outdated local products to newer technology to adapt to regional requirements_Distribute technical information updates from regional to local operation teamsReporting to Operational Manager

Provide technical support to customersReporting to Technical Team Leader

Provide technical support to customersReporting to Technical Team Leader