Aurilius Rularta Email and Phone Number

> Manage a team of 6 technical specialist which responsible of customer’s data center daily monitoring, server & network troubleshot, handle end user request & data center maintenance / migration.> Collaborated with on-site engineer and warehouse team to provide asset management and part provisioning.> Provide report both for technical and managerial summarizing the running / completed project.> Review and prepare forecast case requirements for optimal coverage.> Maintain flexible schedule and responded to after office hours and weekend emergencies support.

> Serve initial gateway contact for customer both local & regional in technical related inquiry.> Manage customer case ticket to provide quick solutions & maintain SLA delivery.> Prepare action plan and determine spare-part required for the dispatched engineer.> Provide 2nd level support for the on-site engineer.> Provide training to internal and customer team to optimize systems maintenance and resolve issues.> Implement data center installation from testbed, mounting and network cabling.> Implement network configuration between multiple sites including VPN tunneling & user access using Fortinet infrastructures.

> Handle part replacement for server (IBM, HP, SUN Solaris), storage (HP & IBM) & network (Cisco, Juniper).> Perform preventive hardware maintenance and server health check.> Implement server & network installation from scratch including: OS installation Windows & Linux, create RAID & LUN, WiFi access installation, network VLAN, routing and firewall configuration.> Maintain installation & manage of VMware ESXi.

> Fortigate 100D implementation> NAT & QoS configuration to ensure network bandwidth operating efficiently.> Tunnelling between HO & remote site between Fortigate & Mikrotik devices.> Create VPN server & client with Fortigate device for remote & off-site employee.> Manage Access List, White List and Device Blocking on internet access.

> Provide after sales service to customer> Maintain product library> Website developer and administrator

Develop Company Website

+Scratch & Maintain network for small office+Maintenance desktop & PC server

Network Administrator> Routing static & dynamic with RIP, OSPF & EIGRP.> Inter VLAN configuration with mixed network and topology.