Aurobinda Das Email & Phone Number

Bhubaneswar, Odisha, India

• Providing assistance to Front office dept. in assuring best & quality guest service.• Going extra mile to ensure utmost guest satisfaction by assuming the needs.• Handling the movement of VVIPs & all VIP groups for smooth check in, check out & coordinating with other departments for a comfortable & memorable stay.• Monitoring the hotel performance on guest satisfaction & review statistics from different social media platforms.• Replying to the guest feedback or suggestion & implementing corrective action for future.• Compiling the day to day internal audit reports & other statutory reports or monthly reports.• Monitoring all front office financial operations, including group billing, verifying rates/discounts and room inventory controls.• Taking care of the departmental training program as per the yearly training calendar & as per the present requirements.• Providing inputs in preparation of departmental SOPs & implementation of the same.• Being link between the upper management & other employees, plays a vital role in taking care of staff needs as well as management policies.

• Responding to guests needs to resolve related problems by providing functional assistance & coordinating with all other departments.• Reacting to situations to ensure, guest receives prompt attention & personal recognition with special attention to VIP & regular guests.• Taking action in emergency situation, being fully conversant with all hotel emergency procedure.• Ensuring smooth group check in by assigning of rooms & providing GIS to other depts.• Providing on job training to front office assistants and executives for smooth functioning and up keeping of standards.• Inspecting rooms and guest areas for any deficiencies and get it corrected as soon as possible.• Writing a comprehensive report to the General Manager on all happenings in the hotel and findings during the shift.• Taking care of the guest feedbacks, preferences & special needs.

Mumbai Area, India

• Single point of contact, for guest queries, complaints or disputes, ensuring timely & efficient resolution of the same.• Ensuring the hotel records and forms as prescribed by the establishment policies and procedures to be followed.• Monitoring guest credit to ensure any loss of revenue. Night audit (checking and correcting all front office, f &b outlets, housekeeping and health club entries, settlement of cash, credit card and company accounts, preparing reports and completion of day end process)

• Leading the front office team during the shift to manage day to day operations at the Front desk & reporting to Front office Manager.• Ensuring hassle free group check in by pre allocating the rooms & manning.• Executing the Night Audit process to ensure accurate revenue yielding after checking all the transactions during the day and forecasting occupancy & revenue through effective analysis for the forthcoming day & week ahead.• Updating the Police report portal & records on day to day basis.

Mumbai Area, India

 Reservation (Tele booking, online portal bookings, travel-agent & corporate bookings) Reception (Guest Registration, check in/checkout, handling guest complaints) Cashiering (handling cash, credit cards, foreign exchanges), Business centre operations  Night audit (checking and correcting all front office, f &b outlets, housekeeping and health club entries, settlement of cash, credit card and company accounts, preparing reports and completion of day end process)

Chennai Area, India

Bachelor'S Degree, Hotel/Motel Administration/Management

Bachelor'S Degree, Tourism And Travel Services Management

Science