alerteerTM is a unique and versatile solution designed to counter a wide range of Cyber Threats, coming from any of the allied security systems, like Physical Security, Electronic Security and IoT security systems. alerteerTM can generate Real-Time Alerts based on customizable definitions. These alerts can be forwarded through “alerteerTM” mobile app to various Cyber Security platforms such as Identity and Access Management and Cyber Security, Security Information & Event Management solutions.

At Procarma customer retention has been our primary focus and brand. But retention is just a word. Unless the value proposition stands on the shoulder of meaningful customer engagement, we are simply using an industry buzz word to sell a service.To us, customer retention means constant innovation and realignment of the product offering and delivery. Our company has provided a solution where we can achieve results while correcting all the previous issues, by understanding the customer's general needs, wants, and giving the best choices according to their input. Our D3 strategy of Design > Develop > Deploy is our best practice of bridging any gaps unmet for customer retention.We work with dealerships and executives to help design, develop and deploy channels for meaningful engagement with their customers, whilst building a long term retention model that creates multiple sales events.Our post-sales managed retention and Ecosystem, also habituates and anchors your customers to your dealership.Presenting, dealership executives with the opportunity to cut cost and save time, while achieving their business goals.Invest in a solution that invests in🔐Increase your revenue🔐Surpass your competition🔐Retains more clients🔐Improves your reputation🔐Strengthen customer engagementOur app-based solutions have helped our clients earn millions of dollars and cut costs by thousands a month, achieving national recognition, we guarantee results, your business is our business, we work with you until your goals are achieved.Procarma creates repetition which makes reputation and reputation makes customers,join the world in one of the most innovative and advanced technologies in the aftercare serviceswithin the automobile industry.alex@procarma.com

From leading a team of you to heading a department, a lot of challenges have come my way across this journey. At Consult Puma, we have tried to create our own strong social media presence so that the customers can get a first hand information about our set of core team and how we perform. Besides our own branding, we have delved deeper into more difficult projects and came up with better consulting and web solutions. Hoping for a lot more action in the future.

My role at Techpourri Private Limited extended from developing good leads to closures of big projects from the UK and Australia. I managed a team of people and their targets, fostering better growth of my team. With this opportunity, I developed a gamut of knowledge in website development and digital marketing, having worked on challenging projects along with the accounts management team.

Implementation of PCI-DSS Certification across 5 centers in the Globe.information Security Audit, Network Audit, Implementation of McAfee encryption Server, Centralized Domain Controller, Router and Switches, Windows update server.and more.*Created and ran the Information Security Office charged with creating and maintaining the security architecture for all technology platforms.*No vulnerabilities exploited for over 30 months once the program was established.*Maintained information security processes and security control standards for application development and technology deployment.*Charged with evaluating new security technology and conducting vulnerability assessments.Created and ran a new organization called "Information Technology Operations Management."*Responsible for the Information Technology Operations Control Center, all IT Helpdesks, Security Administration and Enterprise Systems Management, consisting of 274 associates.Provide technical leadership to the enterprise for the information security program. Mentor and train others in information security in addition to training for other technical groups. Install and maintain security infrastructure, including IPS, IDS, log management, and security assessment systems. Assess threats, risks, and vulnerabilities from emerging security issues. Publish Security Updates newsletter for technical groups. Draft enterprise security standards and guidelines for system configuration. Managed process and acted in the lead role for computer security incident response team. Perform and create procedures for system security audits, penetration-tests, and vulnerability assessments. Develop scripts to maintain and backup key security systems.

My job responsibility was to conduct corporate technical(Networking) training to the Client.Provided training to Eastern Railway, LIC India, RS S Software.Networking Training to Collages and institute.

Have worked in the capacity of a Team Leader and Subject Matter Expert(SME) - Operations; with an headcount of 15 to 25 employees as direct Reportees. Entrusted with the responsibility of end to end team management, Driving KPI metrics, initiating performance improvement drives, training need identification, business reviews with clients to measure achievement status and progress. Driving quality projects to enhance productivity and reduce non-value added servicesHandling large sized, multi-skilled teams(current span of 15 to 25members),Managing and driving BCP (Business Contingency Plan) to counter adverse effects of exigencies.Transactional and Strategic Quality – Call monitoring and audits, organizing call listening sessions along with the clients for calibration at both ends, training need identification, planning and designing training and refresher modules, initiating quality drives and projects for process improvements, driving KPI’s and critical metrics(process and business level), initiating quality awareness drives, Conducting trainings at various levels for implementing Quality concepts and procedures within the business and process, project Management for process improvement, process re-engineering and reduction of non-value added procedures.Initiating and implementing appropriate feedback mechanisms for sustained and stable performance.Conducting performance appraisals for direct Reportees and recommending for promotions or confirmation of services.Performance Analysis of DR’s and initiating performance improvement plans as per specific requirements.Co-ordination of quarterly and annual business reviews with clients.SpecialtiesCertifications and Training Programs Attended:*Windstream Certified Technical Mentor (By Client)*Effective Coaching and Feedback.*Team Leading Essentials.*Developing Self Excellence..*Presentation Skills*Time Management.*Business Process Outsourcing training – for Business/Process Transition and migration