Aurora B. Email & Phone Number

A driven, dedicated, and resilient professional, specialized in customer relations, account management, and business communications. I am committed to customer service excellence and helping companies succeed. I build strong business relationships through credibility by consistently achieving goals and overcoming challenges with determination and integrity. As a B2B account manager for 12+ years, I know that collaborative relationships are essential for productivity and results. My strong interpersonal skills, organizational skills, and perseverance enable me to work well in challenging and fast-paced environments, on a team or independently. I continuously strengthened these skills throughout my career in various roles: • Managed multimillion-dollar monthly licensing stream revenue in Software Sales• Resolved hundreds of escalations in Customer Care• Executed countless administrative processes in Human Resources• Directed a fast-moving call centre as Team LeadAn innate problem-solver with a background in education, I am naturally inclined to help and train others and share knowledge. A lifelong learner, I am motivated to enhance my skills and continue to grow professionally and personally. Expertise in:Customer Relationship Management | Account Management | Software Licensing & Compliance / SaaS | Business Management / Administration | Onboarding & Training | Project ManagementFeel free to reach out and connect!

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  Enterprise Account Manager

  Patsnap

  2021 - Present

  𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐨𝐫𝐬 𝐰𝐢𝐭𝐡 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐢𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 Patsnap – Everything you need to know about a company’s technology and innovation Gain instant access to billions of data points, extract key information, identify market opportunities, mitigate risk, and innovate in a fraction of the time. As the global leaders in innovation intelligence, we use AI-powered technology and machine learning to comb through billions of datasets, and help innovators connect the dots. With a team of 1,200+ spanning three continents, and 12,000+ customers in 50+ countries, we are revolutionizing the innovation process from concept to commercialization.Separate the signals from the noise and make better business decisions with the power of connected innovation intelligence.