Aurora B. Email & Phone Number

A driven, dedicated, and resilient professional, specialized in customer relations, account management, and business communications. I am committed to customer service excellence and helping companies succeed. I build strong business relationships through credibility by consistently achieving goals and overcoming challenges with determination and integrity. As a B2B account manager for 12+ years, I know that collaborative relationships are essential for productivity and results. My strong interpersonal skills, organizational skills, and perseverance enable me to work well in challenging and fast-paced environments, on a team or independently. I continuously strengthened these skills throughout my career in various roles: • Managed multimillion-dollar monthly licensing stream revenue in Software Sales• Resolved hundreds of escalations in Customer Care• Executed countless administrative processes in Human Resources• Directed a fast-moving call centre as Team LeadAn innate problem-solver with a background in education, I am naturally inclined to help and train others and share knowledge. A lifelong learner, I am motivated to enhance my skills and continue to grow professionally and personally. Expertise in:Customer Relationship Management | Account Management | Software Licensing & Compliance / SaaS | Business Management / Administration | Onboarding & Training | Project ManagementFeel free to reach out and connect!