Aurora Durso Marshall Email & Phone Number

Boston, Massachusetts, United States

Utilized Amazon iPhone app to fulfill customer orders Worked on a team to meet and exceed daily KPIs Staged orders in appropriate locations and prepared for delivery pickups

Cambridge, Ma

Diagnosed and repaired Mac and PC hardware Conducted independent research to solve technical issues Utilized Astea ticketing system to address customer technical concerns Handled tickets from beginning to end, acting as point of contact for each customer Provided software support including: Windows 7 and 10, Microsoft Office, Google applications, Android

Cambridge, Ma

Processed customer purchases and returns Collected and verified customer contact information in CRM Verified cash intake and prepared daily bank deposits Processed and submitted financial reports

Conducted trace explosive detection testing using Quantum Sniffer for TSA baggage screening Analyzed data and organized into written and visual formats including MS PowerPoint and Excel Prepared solutions for trace detection Designed and conducted experiments for prototype technology As a member of the R&D team, supported the development and validation of the QS-B220 IMS instrument leading to its acceptance into the TSA Air Cargo Screening Technology List. This involved sustainment activities in ion mobility spectrometry, the characterization of new trace detection products, support activities for field trials, and the support of sales teams in the field. Worked directly with technical teams advising them on instrumentation design and usability. Supported product development by conducting tests as necessary for critical decision points. Wrote test protocols and conducted validation testing. Conducted and coordinated in-house test and evaluation of IMS instruments.

Processed customer purchases and returns Promoted customer owned co-op to increase membership sales Resolved customer concerns and escalated as necessary

Processed financial information and assets, daily cash & sales, payroll, A/PResponsible for training and supervision of booksellersMonitored merchandise levels, prepared orders for new and replenishment products

Aws Re/Start

A15-week fulltime intensive training program build around real-word problem solving using Linux, Networking and Security, Python, SQL.

Bse, Chemical Engineering

Activities and Societies: AIChE, Society of women engineers