Clinical Care Navigator
Current- Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.- Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. - Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).- Use effective written skills to complete professional documentation and to interact with members and providers through email.- Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. - Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.- Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.- Participate in staff meetings, case consultations, and trainings.- Assist with onboarding and mentoring new team members.- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.