Aurora Giordon Email and Phone Number

- Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.- Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.- Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. - Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).- Use effective written skills to complete professional documentation and to interact with members and providers through email.- Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. - Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.- Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.- Participate in staff meetings, case consultations, and trainings.- Assist with onboarding and mentoring new team members.- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

- Utilizes specialized clinical knowledge and advanced clinical skills in the areas psychotherapy, clinical counseling, diagnostic interviews, assessments and treatment plans to patients.- Participates in development and implementation of an appropriate assessment based interdisciplinary treatment plan.- Consults with team managers, statutory and voluntary agencies and patient relative to ensure compliance with patient treatment plan.- Completes comprehensive psychosocial assessment, participates in interdisciplinary rounds.- Provides individual, group, family and crisis counseling.- Acts as a liaison with patients, families, community support workers and facilities to obtain information and facilitate discharge planning.- Provides education and resources for patients and family members.- Supervises and/or trains lower level social workers, students or interns. Processes paperwork, telephone calls and completes clinical documentation.- Participates in continuing professional education, departmental meetings and teaching.

- The Licensed Group Facilitator is a member of a multi-disciplinary treatment team and is responsible for the development, implementation and management of curriculum and treatment of youth referred to the program- Supervise client activities and is accountable for whereabouts and safety of clients- Responsible for administration and group/team leading and clinical planning of appropriate therapeutic groups to youth within various clinical topics as directed via curriculum based on individual client treatment needs- Provide case management and TBS- Implement clinical planning for youth as designed by the treatment team and individualized treatment plan (ITP) and documentation of derivations/changes from clinical planning for clients- Responsible for the development, planning, of curriculum writing of groups being lead- These curricula are to be completed and approved by the supervisor prior to all group sessions and are due prior to the commencement of any new therapeutic group- Assist in crisis intervention, problem resolution and process discussions with clients- Responsible for daily/progress notes for therapeutic service hours delivered, as shared with other facilitators within the groups- Responsible for weekly summaries of assigned clients- Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards- As needed, transport clients to and from GTS program in agency provided vehicle- Respect the privacy of clients and hold in confidence all information obtained during the client’s treatment- All client-related documents should be handled in accordance with Agency guidelines on confidential material