Aurora Ly Email & Phone Number

- Provide expert technical support and troubleshooting assistance for Canon printers, cameras, and other products via phone, email, or chat.- Diagnose hardware and software issues, guiding customers through step-by-step solutions to ensure timely resolution.- Utilize knowledge base and resources to research and resolve complex technical problems efficiently.- Escalate unresolved issues to higher-level support teams or service centers, ensuring customer satisfaction.- Document customer interactions, including details of inquiries, complaints, and resolutions, using CRM software.- Educate customers on product features, functionalities, and best practices to optimize their user experience.- Collaborate with cross-functional teams to relay customer feedback and contribute to product improvement initiatives.- Stay updated on new Canon products, technologies, and support policies through continuous training and self-learning.- Maintain a positive and professional demeanor while handling a high volume of customer inquiries in a fast-paced environment.- Meet or exceed performance metrics for customer satisfaction, response time, and issue resolution.

Waterloo, Ontario, Canada

- Exceeding sales targets in telecommunications through effective communication and promotion of products and services- Expertly guiding customers through complex technical details, addressing their specific needs and preferences- Familiar with various hardware devices, such as servers, routers, switches, printers, and more- Applying in-depth knowledge of Bell Canada's offerings to deliver tailored solutions, resulting in increased revenue- Demonstrating technical proficiency in telecommunications products, acquired through hands-on experience andcontinuous training- Efficiently resolving cell phone and internet-related issues through phone and in-person troubleshooting

- Conducted extensive research on supply chain dynamics in Northern Ontario, contributing to a project aimed at improving regional supply chain efficiency and resilience.Key Contributions:- Led the consolidation and cleaning of large datasets, resulting in a 15% improvement in data accuracy and usability for policy analysis.- Employed ConnectON to analyze geo-mapped data, supporting strategic initiatives in investment, business retention, and economic growth.- Worked closely with senior analysts to develop policy recommendations based on data-driven insights, influencing regional economic development strategies.- Prepared detailed reports and presentations for stakeholders, communicating complex data findings in a clear and actionable manner.

Impact- Successfully closed 95% of all sales leads generated during shifts workedResponsibilities- Assisted over 50 customers per shift with makeup and skincare needs, providing individualized advice to help them find the products that best suited their needs.- Successfully completed all tasks assigned by manager in a timely manner

Waterloo, Ontario, Canada

Responsibilities- Ensure cashier/merchandising staff comply with all store policies and operating procedures- Supervise a team of up to 10 employees- Train cashiers/merchandisers in job functions and provide on-going guidance and instructions

Waterloo, Ontario, Canada

Responsibilities- Work effectively with team members to ensure the selling floor, cash point, fitting rooms andstockroom are clean and well maintained- Operated cash registers while providing quality service in a clean, safe atmosphere

London, Ontario, Canada

Jita Program/ Junior It Analyst Program

- Configure device operating systems, including Windows and Linux, while configuring disk partitions and filesystems - Troubleshoot.

Bachelor Of Arts - Ba, Political Science And Government

Bachelor'S Degree, Political Science And Government

Activities and Societies: Rotaract Western, Western Wrestling

Education record

Rotary Youth Exchange

High School

Activities and Societies: Interact Club President, DECA, Multiple Sclerosis Executive, Link Crew Leader, Cross-country team, Wrestling.