Aurora Pullar Email & Phone Number

Lexington, Kentucky, United States

• Balance simultaneous events and projects from clients across multiple industries• Ensure quality customer service via phone and email daily by responding to members’ concerns, providing instructions, and solving account issues• Deliver financial, membership, and event reports to the Client Team to track performance and sales• Collaborate with Client Teams to best serve each client’s membership and event needs• Promote team communication through the use of task management… Show more • Balance simultaneous events and projects from clients across multiple industries• Ensure quality customer service via phone and email daily by responding to members’ concerns, providing instructions, and solving account issues• Deliver financial, membership, and event reports to the Client Team to track performance and sales• Collaborate with Client Teams to best serve each client’s membership and event needs• Promote team communication through the use of task management software• Improve current processes, including the implementation of new financial reporting methods to save the team 5-10 hours of work monthly• Maintain a clean database utilizing automated queries for regularly performed data cleansing tasks• Build registration forms for various client events, provide registration support to members, and report data to the event team• Manage on-site event supplies and registration Show less

1 Macklem Drive Wilmore, Ky 40390

• Restructured Annual Giving Program, resulting in higher performance and ROI• Built, maintained, and improved performance reporting to inform strategy• Shaped program culture, resulting in lower employee turnover, higher performance, and increased job satisfaction• Presented daily, weekly, and monthly reports and enhanced goals and techniques accordingly• Established annual segmentation strategy and schedule for fundraising for 5 – 12 target market audiences• Recruited… Show more • Restructured Annual Giving Program, resulting in higher performance and ROI• Built, maintained, and improved performance reporting to inform strategy• Shaped program culture, resulting in lower employee turnover, higher performance, and increased job satisfaction• Presented daily, weekly, and monthly reports and enhanced goals and techniques accordingly• Established annual segmentation strategy and schedule for fundraising for 5 – 12 target market audiences• Recruited, interviewed, and made final hiring decisions annually for a call center of 5 – 20 individuals• Supervised call center, providing continuous feedback and support for personal and program improvement• Authored three training manuals• Crafted personalized scripts for each caller in individualized coaching sessions• Mentored experienced callers to develop leadership skills and promote peer-to-peer training• Increased percentage of credit card donations from 10% to 30% by applying research, employing new scripting, and implementing focused coaching sessions• Collaborated across six departments to execute an annual event with 1,000 – 1,500 attendees• Led an on-site event team of 7-10 student employees handling over 1,000 registrants for three years• Researched internal files and external databases to determine an individual’s capacity, interest, and engagement in donations to the organization Show less

423 Fairman Court Lexington, Ky 40511

• Screened potential employees. Helped hire and train new staff.• Maintained up-to-date knowledge on Department of Transportation (DOT) laws and help disseminate that knowledge to other staff.• Managed accurate employee records and DOT logs.

Lexington, Kentucky Area

• Planned and implemented marketing strategies.• Designed and created marketing tools.• Called potential clients to gauge interest and determine possible needs for product demos.

5000 Eggleston Avenue Orlando, Fl

• Created and executed a company-wide production communication plan via memos, work orders, digital and physical filing systems, and face-to-face interactions• Generated new clientele by identifying potential customers and offering a mutually beneficial relationship• Planned, designed, and proofed projects with clients to accomplish their objectives• Communicated with customers to ensure design, timeline, and quality aligned with their preferences and managed sales transactions for… Show more • Created and executed a company-wide production communication plan via memos, work orders, digital and physical filing systems, and face-to-face interactions• Generated new clientele by identifying potential customers and offering a mutually beneficial relationship• Planned, designed, and proofed projects with clients to accomplish their objectives• Communicated with customers to ensure design, timeline, and quality aligned with their preferences and managed sales transactions for services rendered• Negotiated pricing, submitted purchase orders, and discussed possible merchandise with vendors• Supervised employees in all aspects of production including quality control• Trained employees in the use of specialized machinery, graphic design programs, and disc printing software• Planned and managed networking opportunities and convention sales Show less

Chattanooga, Tennessee Area

Apopka, Fl

Assistant to the computer and Spanish teachers

Apopka, Fl

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Concert Band

Certification Of Massage Therapy

Education record