Aurora Ramirez Email & Phone Number

1881 Pierce, Denver Co.

• Provide tier one Service Desk support for a wide range of service offering, applications, mainframe, Department of Revenue, Enforcement, Drivers license, Port of Entry.
• Resting DOR Domain Accounts, Mainframe
• Did trouble shooting with the end user in the attempted to resolve the problem they may be having.
• Ensured all calls are correctly recorded, classified and assigned the priority, urgency, and resources. Serve as initial customer single point of contact for the organization
• Shared information and ideas, communicate constructively about issues and problems, and help to build a teamwork culture. Access Control Provide service for provisioning and de-provisioning access for internal.
• Shared information and ideas, communicate constructively about issues and problems, and help to build a teamwork culture.

1525 Josephine, Denver

My primary responsibilities as a Translator is to provide translation between Attorney and Client. This includes scheduling and attending doctor appointments with the client, making phone calls to the client with Attorney questions and requests for additional information as needed.

Governor's Office Of Information Technology/State Of Colorado

• Provide tier one Service Desk support for a wide range of service offerings, products, and applications including mainframe, voice, and desktop support.
• Effectively and efficiently resolve incoming tier one support calls and manages escalation for tier 2 and 3 support when necessary.
• Install, maintain, and support computer software on desktop computers following defined procedures, processes, and methods.
• Diagnose problems and repair or resolve problems for desktop computer systems following defined procedures, processes, and methods.
• Use the department’s incident management system to coordinate all incidents reported and service request made to the organization through the Service Desk.
• Ensure all calls are correctly recorded, classified and assigned the priority, urgency, and resources. Serve as initial customer single point of contact for the organization.

Denver, CO

• Operated the laser printer.
• Printed various forms and standard output to laser paper.
• Mounted and dismounted tapes to devices; pulled tapes from library for scratch or offsite storage and tape routing to agency or secure storage.
• Monitored the automated tape subsystem retrieval and storage.
• Answered system messages and ensured proper tape inventory levels are maintained.
• Monitored equipment to determine operational efficiency.

Lakewood, CO

• Monitored AS/400 system console for the Western Region Centers by responding to system messages.
• Ensured the daily, weekly, and monthly scheduled computer processing was complete. Distributed computer reports to users.
• Received incoming calls from customers and other call centers when they would be experiencing problems with their PC and AS400.
• Performed the back up process of the company’s network.
• Performed the back up process of the Domain Controller (VERITAS).
• Made computer restarts when necessary, and took corrective actions to complete computer processing.