Manage the day-to-day department staffing to ensure coverage matches customer volumes. Recruit and retain highly qualified individuals. Encourage employee career growth through training and challenging work.Develop and maintain cross-departmental relationships with peers and other leaders throughout ENA. Resolves customer issues by actively engaging in day-to-day client relationships to understand client priorities and ensure client satisfaction for long-term account retention.Client product support includes technical and engineering management of more than 2,000 school districts, health clinics, and more than 20,000 facilities. The 'Customer Technical Assistance Center' (CTAC) provides comprehensive 24x7 support in connectivity, voice, security, wireless, cloud services, and private nationwide fiber backbones that span from coast to coast.

Fundamental to the overall ENA support model regarding ownership and accountability to satisfy the customer’s need. Adhering to the principles of rapid response and continual communication to ensure the customers are always informed regarding the progress of their request or incident.

Serving as lead networking engineer, participating in industry leading technology deployments, providing analytical reports, presenting new technologies and communications initiatives.

Designed, deployed, and configured a Wireless Internet Service Provider (WISP) network from the ground up. Maintain infrastructure connecting 24 tower sites across more than 700 sq miles and providing internet service to more than 1,000 customers.

Responsible for performing comprehensive installations, inspections, and maintenance on radio towers, self-supporting towers, and other tower transmitter systems. Routinely climbed up to 500 feet off the ground on towers of all sizes for repairs, troubleshooting, and more.