Wyndham Vacation Ownership is the worlds largest developer and marketer of flexible, points based vacation ownership products. Wyndham has approximately 900,000 owners and over 200 vacation ownership resorts throughout the United States, Canada, Mexico, the Caribbean and the South Pacific.• Named among World's Most Ethical Companies by the Ethisphere Institute • Named in FORTUNE Magazine's Most Admired Companies• Named a Top 50 Company for Diversity by Diversity Inc. • Named among Top 50 Companies for Executive Women by the National Association for Female Executives (NAFE) • Named among Best Places to Work for LGBT Equality by the Human Rights Campaign (HRC) Foundation with a perfect 100% score on the Corporate Equality Index • Name among Top 50 Companies for Latinas by LATINA Style • Named among Top 100 Greenest Companies in U.S. by Newsweek magazine To learn more about Wyndham Vacation Ownership, please visit our website at www.wyndhamworldwide.com.

*Proven talent in problem solving and expertise to develop and implement customer experience strategies*Managing the process of welcoming and orienting new corporate point of contacts, including hosting webinars*Developed/enhanced corporate members and point of contacts administrators training guides*Liaison to all MBA’s education corporate accounts*Provided corporate accounts with technical and problem solving support*Establish and maintained effective communication and working relations with all team members*Support with proposal development, quoting and invoicing of projects*Provided assistance to Member Engagement VP and team in delivering literature and materials for MBA and state conferences*Outreach via phone and e-mail to prospects*Strong computer skills, including spreadsheets and CRM's*Assisted with development and execution to support brand awareness, market saturation and ultimately sales goals*Excellent one-on-one communication skills and passion interacting with people

*Develop and implement strategic multi-faceted business development programs designed to increase the credit union's visibility to it's members*Support the overall focus of improving members experience and credit union exposure via multiple delivery channels such as: on-site at workplaces, attendance at community events, and electronic channels *Culture, nurture and develop employer group relationships, as well as opportunities with qualified prospects*Succesfully connect with decision-making individuals*Proactively share information across the organization to coordinate and support all areas of the credit union *Assist with credit union events during and after normal business hours, including weekends*Coordinate, document and track business development visits and activities*Proactively maintain a throrough understanding of the organizations overall goals and strategic vision*Present on new or existing products and services to Select Employer Groups, schools and community events*Review research on each prospect and be able to determine appropriate tactics to initiate contact with prospects via phone, mail, or other strategy*Create materials to support front line staff and branches with the end goal of achieving organizational goals

*Provided leadership and guidance to staff members in handling difficult or complex problems, in resolving escalated complaints or disputes.*Trained customer service employees to ensure adherence to quality standards, deadlines, proper procedures, and correcting errors or problems.*Implemented organization and departmental policies, procedures, and service standards in conjunction with management.*Interpreted and communicate work procedures and company policies to staff.*Provided client services via phone, email, and in person.

*Discuss job performance with employees *Identify causes and issues and work on resolving problems.*Train and instruct employees on job duties and policies or arrange for training to be provided.