Assisted in creating invoices and processing sales transactionsProvided timely financial information to support sales strategiesCreated and updated excel sheets and formulas to optimize data analysis and data entry proceduresManaged customer accounts, ensuring accurate billing and payment processingResponded to product inquiries with information and recommendations to potential customersResolved customer issues promptly, ensuring a high level of service… Show more Assisted in creating invoices and processing sales transactionsProvided timely financial information to support sales strategiesCreated and updated excel sheets and formulas to optimize data analysis and data entry proceduresManaged customer accounts, ensuring accurate billing and payment processingResponded to product inquiries with information and recommendations to potential customersResolved customer issues promptly, ensuring a high level of service qualityContributed to the establishment and maintenance of a systematic filing system for both physical and virtual files, ensuring easy retrieval Show less

•Enhanced customer service by promptly responding to 30-40 inquiries daily, resolving complaints, and addressing concerns with empathy and professionalism•Effectively collected, organized, and managed customer interaction data within the CRM system daily to maintain accurate records•Utilized analytical tools and techniques including CRM integrated data visualization to create real-time tables and charts, as well as Excel to generate data reports, facilitating the identification… Show more •Enhanced customer service by promptly responding to 30-40 inquiries daily, resolving complaints, and addressing concerns with empathy and professionalism•Effectively collected, organized, and managed customer interaction data within the CRM system daily to maintain accurate records•Utilized analytical tools and techniques including CRM integrated data visualization to create real-time tables and charts, as well as Excel to generate data reports, facilitating the identification of process improvements and performance optimization. Created Excel tables to determine efficacy of lead sources, eliminating unsuitable ones and reducing bad leads by <10%•Assisted in troubleshooting and optimizing task automation processes in the CRM system, increasing follow-up efficiency by about 25% Show less

•Efficiently managed 3-5 tasks simultaneously through skillful time management and meticulous attention to detail, contributing to the overall efficiency and success of restaurant operations•Trained 20+ employees on safety and quality procedures•Maintained composure and cultivated positive customer relations while serving up to 60 customers per hour