Develop the Change Management policy and procedure from scratch.Responsible for ensuring that changes in the production environment have been correctly recorded and subjected to the appropriate level of risk to avoid collision.Define the strategy to send communication out for upcoming change freezes, moratoriums or blackouts.Make sure changes are being closed in a timely manner and follow-up for any unsuccessful changes to maintain high availability and all the sites up.Manage the KPI weekly to see the performance of the changes.

Management of Change Control Process aligned to best practices (ITIL) in compliance with SOX controls. Implement KPIs and analyze changes/releases to identify the risk to reduce the production business impact, increase the high availability in the main apps and ensure service continuity.Follow-up of about 10,000 RFC per year.Leading a team of 17 people.

Develop and lead strategies to acquire the core elements according with network, engineering and IT requirements.Identify, evaluate and engage vendors/suppliers and definition of SLA with final user for those contracts.Negotiate the best terms and conditions according to the forecast, to achieve savings and cost avoidance.Design of RFQ, RFP, RFI, direct and indirect auctions.Develop KPI for evaluating procurement results. E-Sourcing Platform Bravo Solution – Key User.

Design and implement criteria for the search, selection and development of vendors/suppliers for 3 category units IT, Engineering and Marketing.Teamwork with inventory planning guidelines to resupply the core elements for engineering and operations department. Driving and delivering the procurement plan for all IT core elements and outsourcing services.Ensure the delivery in a timely manner of all the marketing items around all the country (México), looking for local suppliers to increase the savings.RFI, RFQ, RFP.E- Business Suite Oracle Financials – Key User