Aurora Sharp Email & Phone Number

Portland, Oregon, United States

● Ensures Federal External Appeal (FEA) claims are processed in a timely manner with acceptable accuracy.● Final QA review of determinations, including editing, reviewing, and formatting.● Familiar with business / industry concepts and terminology as pertains to IRO (Independent Review Organization) FEA appeals, grievances, and claims processing.● Solves complex problems on the go without over-site.● Produces approval and denial letters on behalf of the Medical Director and Reviewer for submission to member, provider or hospital, via fax and mail.● Ensure maintenance of confidentiality and assistance in identifying process improvement opportunities related to appeals processing.

Eugene, Oregon, United States

● Coordinates office communications, including but not limited to, phones, incoming students, parents, staff requests, mail, email.● Receives and processes calls on a multi-line phone system.● Works with Microsoft Office Suite and Google Suite to organize and analyze data.● Assists in organizing school events, and processing registrations.

● Worked extensively with Microsoft Office Suite, primarily Word and Excel, to prepare, proof, and format estate planning documents for attorneys.● Received and processed mail, both inbound and outbound email, and calls on a multi-line phone system.● Filed documents both physically and electronically, profiling and organizing as needed.

Remote

● Oversaw a team of 15 Outbound Support Reps, which included daily briefings in the morning, doing QA checks on their calls, and bi-weekly check-ins with reps to ensure consistency and employee happiness.Rori Sharp – Resume October 2023 ● Informed clients on the process of formation, continuation and dissolution of LLCs and corporations.● Handled escalated client calls or situations from my team that required a higher degree of response.● Processed and submitted compliance filings with multiple Secretary of State offices on behalf of clients, averaging 60 filings a week.● Managed multi-line phone systems, Microsoft Office suite, and CRM Software.

Residence Inn Portland Downtown/ Pearl District

● Greeted and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve concerns.● Managed incoming calls, mail and emails, while also attending to frequent cash and POS transactions.● Scored 100% on the BSA check-in experience during my first month of work. I was the first to do so since the hotel opened 6 years prior.

Portland, Oregon Area

● Greeted and assisted customers, processing both in-person and online orders in a timely manner.● Trained new line employees on how to provide the best customer service, how to operate the POS computer and cash drawer, how to take orders, and anything additionally necessary.● Ensured positions were covered, employees took their proper breaks, and assisted with any customer escalations.● Worked with employees to keep a clean and friendly environment, while still maintaining healthy workplace standards.● Ensured cash drawers were counted in and balanced at the beginning and end of each shift and assisted with deposits for the shift.