• Led a team of 20 administrative professionals, providing strategic guidance and fostering a collaborative work environment.• Orchestrated and facilitated regular team and cross-functional meetings, ensuring effective communication and alignment of goals.• Utilized SQL to extract and analyze data from databases, providing critical insights for decision-making.• Created interactive and visually appealing dashboards using Power BI, enhancing data-driven decision-making processes for the management team.• Developed and delivered high-level PowerPoint presentations (decks) for executive briefings and key stakeholder meetings.

• Implemented Agile methodologies, including Kanban and Scrum, to enhance team efficiency and project delivery.• Excelled in Waterfall project management, ensuring adherence to project timelines and milestones.• Demonstrated advanced Excel skills, including VLOOKUP, SUMIF, COUNTIF, Index, Match, Pivot tables, macros, and VBA programming.• Managed due dates and service level agreements, ensuring timely completion of tasks and projects.

• Orchestrated logistics for meetings, encompassing room reservations, materials/reports preparation, equipment setup, and catering arrangements.• Delivered logistical and administrative support for consultants and associated projects.• Leveraged expertise in Clockwork, Banner, and FAST to generate, review, and validate reports from service area databases.• Facilitated cross-departmental collaboration through digital solutions, enhancing resource sharing efficiency.

• Coordinated and supported college-level activities, such as academic conferences, essay competitions, student orientations and convocations; booked the rooms and created the agenda draft; provided on-site support and registration service; successfully held 10+ student-centered activities.• Created and maintained online databases about students’ information, such as names, programs, contact information, credits, milestones; kept track of students’ progress and ensured the confidentiality of the information.

• Organized a cultural soiree with teachers and students in Steve Jobs School; determined the logistics of the event (form, time, location) and provided on-site support; conducted post-event evaluations via 1-1 conversations and received excellent feedback.• Instructed and fostered cross-cultural communication within the classroom; created a learning environment for students with student-engaging activities; helped students understand different cultures.