Aurore Perrin Email & Phone Number

Paris, Fr

Paris, France

DEEPKI provides an ESG Performance Management Platform that allows the real estate industry to decarbonise buildings. Managing a team of 20+ CSMs, CS Ops and Customer Care focused on:- helping customers increase their adoption of Deepki's platform and maximize the value of their investment- generating upsells and preventing churn- sharing best practices and defining standard processes for all subsidiaries Building Client Ops:- Performance Management (definition and monitoring of performance indicators for the entire Client Delivery Team composed of 100+ team members)- Guidance for workforce planning and process optimizations- Knowledge Management and deployment of internal tools- Stakeholder management across internal functions

Paris, Île-De-France, France

Built a team of 20 people, including Customer Success Managers, Customer Success Ops and Customer care to meet the needs of a growing client portfolio:- Implemented the Customer Success systems and processes to increase the profitability of the accounts- Built scalable processes to structure the department- Optimized coordination between the Customer Success, Sales and Product teams to ensure transfer of knowledge about product adoption and business opportunities.- Designed the different packages of offer (features and services)

Paris Area, France

Coorpacademy by Go1 provides a Digital learning SaaS Platform for big corporates.Managed the Key Account Management Team (9 people):- Recruitment and team management- Design of strategies for retention and upsells- Conduction of business reviews with customers - Negotiation of upsells and renewals- Revenue forecast and reporting for investors

Paris Area, France

Managed a Sales team (7 people based in France and Switzerland), composed of Business Developers and Key Account Managers

Paris Area, France

Managed a portfolio of customers to secure renewals and negotiate upsells

Paris, Île-De-France, France

Ubisoft is a worldwide video-game company in the world's top 10Contributed to optimizing the collaborations between 26+ studios (8000 employees):- Set-up of tools to track the performance of collaboration between the dev teams (audits, assessments, ...)- Leverage the knowledge of the local teams to benefit the group and establish frameworks and best practices.- Deliver trainings in the studios (in Montreal, Toronto, Singapour, Shanghai, Bucarest, Newcastle…).- Establish and animate a community of co-development experts across the group- Be the representative at HQ level

Région De Paris , France

Direct report to CIO (Chief Information Officer):- Improved internal tools & processes to support the hyper-growth of the department- Completed and presented strategic studies to the IT Directors Committee- Prepared the CIO’s internal statements and presentations

Diplôme Grande Ecole

Echange Universitaire

Classe Préparatoire Aux Concours D'Ecoles De Commerce (Scientifique)

Education record