Team Leader
CurrentAs a Team Leader at Card Factory, I am passionate about celebrating our customers' life moments and play a key role in driving the success of our store. My primary responsibilities include supporting the Store Manager in achieving commercial growth and ensuring operational excellence. I am committed to developing a team culture that places the customer at the heart of everything we do.-Lead and motivate the store team to deliver excellent customer service and high store standards.-Ensure compliance with company policies and procedures.-Monitor and manage store performance data to optimize operational efficiency.-Coach and develop team members to uphold high standards of customer service.-Manage and resolve customer inquiries and complaints effectively.-Assist in inventory management and stock replenishment.-Step in for the Store Manager as needed, demonstrating flexibility and adaptability.-Process sales transactions efficiently and accurately, utilizing upselling techniques at the till.
