As Project Manager at Endure, I lead and oversee the development of a peer mentorship program in collaboration with our campus Community Integration through Cooperative Education (CICE) program. I am responsible for:Designing and implementing mentorship activities focused on employment skills, financial literacy, and personal development to empower participants.Coordinating peer-to-peer mentoring sessions, ensuring a supportive and inclusive environment that fosters workplace confidence.Collaborating with partners to enhance resources and expand the program’s reach, creating a welcoming community for diverse student populations.Tracking progress and assessing outcomes to continuously refine and improve our program’s impact on participants.

• Provided personalized guidance to members of the Bhutanese community on using computers, smartphones, and various online platforms.• Conducted individual or group sessions, both in-person and via phone calls, tailored to the specific needs and interests of participants.• Assisted older adults in understanding and utilizing social media platforms such as Facebook, as well as basic internet browsing and email functions.• Facilitated learning sessions in Nepali and English to ensure clear communication and understanding among participants.

• Diagnosed and repaired a variety of mobile devices, including smartphones and tablets.• Replaced damaged components such as screens and batteries.• Communicated with customers to understand issues and explain repair processes.• Provided excellent customer service and technical support.• Maintained accurate records of repairs and parts used.

• Assisted with troubleshooting and resolving technical issues to over 100 students in a busy lab. • Interpreted and translated instructions and materials from Hindi to English to support Hindi-speaking students.• Maintained lab resources and ensured proper use of equipment.• Perform onsite support troubleshooting of hardware, software, sand networking issues.• Monitor ticketing system to ensure timely resolution of issues.• Follow check lists to ensure a consistent result for routine and common tasks.