- Offer immediate technical on-site assistance to faculty, staff, and students for computer hardware, software, and peripheral issues. Also providing technical support for dental clinical equipment integrated with IT systems, such as digital x-ray machines.- Offer remote support to users through remote desktop tools like Citrix and phone assistance as needed.- Install and configure thin clients, monitors, signature pads, printers, network switches, and access points, ensuring proper functionality and integration with the school’s network.- Create, modify, and manage user accounts, ensuring appropriate access levels and security measures are in place.- Continuously monitoring the performance of IT systems and alerts, ensuring minimal downtime and quick resolution of issues.- Maintaining accurate documentation of IT procedures, troubleshooting steps, and resolutions for future reference and knowledge sharing.- Track and manage IT inventory, including hardware and software licenses.- Collaborate on IT projects, such as system upgrades, migrations, and new technology implementations.

Created and made public tutorials in the following topics:- Help Desk Ticketing System (osTicket - Installation and Usage)- Microsoft Azure Compute and Networking- Virtual Private Network- Network Security Groups

- Used outstanding customer skills when greeting and interacting with residents and visitors.- Utilized excellent surveillance skills to ensure security and safety.

- Consults with business area management and staff on usage of end-user computing systems and network-based PC/workstation software and hardware, systems security, recovery and backup procedures, including troubleshooting, repairs, network configurations, installations, and upgrades.- Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.- Move, add and change workstations throughout Mount Sinai locations and off-campus.- Provide support for Mount Sinai users at remote sites outside the campus which may require local travel.

- Outlined product features and answered questions about delivery policies, service standards and other areas of interest.- Answered requests and concerns with friendly and knowledgeable service.- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.- Achieved daily sales goal by selling and promoting additional products and services.- Customers were successfully assisted with product selections and purchases, as well as e-service transactions.

- Balanced accounts and conducted nightly audits to keep bookkeeping current.- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.- Received a job promotion within 6 months of hire date due to outstanding performance.- Received high ratings from guest surveys due to professionalism, amazing customer service and quick responses.- Learned how to use Microsoft Excel on the job to develop inventory tracking spreadsheets.