An innovative, solutions-focused Engineer with over 15 years’ track record of consistently surpassing established service level agreements (SLA’s) and customer expectations in resolving simple to complex service and engineering requests and overseeing the installation, training, testing, commissioning, and repair of a wide range of equipment – applying a unique blend of strong leadership skills, commercial acumen, project management sensibilities, and technical proficiency.Current Visa: Visa 186 Permanent ResidenceHere are some points where I believe I stand out:• Built a solid reputation for consistently completing preventive maintenance programs, emergency repairs, installations and commissioning works on scope, on time, and within budget parameters. Personally manage and mobilise all necessary materials and documentation, whilst providing vigilant oversight of work progress• Track record of attaining high levels of customer satisfaction and retention through efficient, professional and timely service and provision of technical training/support, leading to contract renewals. Concurrently generate new revenue streams through product demonstrations and provision of technical inputs to proposals• Strong analytical and problem-solving skills. Swiftly recognize and eradicate root cause of chronic issues, whilst executing corrective actions to eliminate recurring problems and meet ultimate customer goals• Good verbal and written communication skills. Prepare accurate engineering documentation of work performed, whilst seamlessly liaising between clients and internal teams to effectively manage priorities, mitigate risks, and prevent costly quality issues• Keep abreast of trends and developments in the OHS and HSE fields including legislation, regulations, guidelines, and best practices. Demonstrate a strong commitment in mitigating hazards in both workshop and onsite
Apac Security Pty Ltd
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Service EngineerApac Security Pty Ltd Aug 2015 - PresentBelrose, Nsw, AustraliaAs a Service Engineer for a security system supplier, my main objective is to provide our customers with enterprise-level assistance and timely and accurate solutions to their technical problems. To do this, I evaluate and customer concerns, diagnose the root cause of issues, and document all interactions. I provide on-call and ongoing troubleshooting, technical, and application support, advice, and suggestions. I also work closely with the sales team and potential clients for all stages of the sales cycle, from design and testing, through to deployment and ongoing support. Other accountabilities include: training customers; preparing documentation for engineers, end users, and other audiences; testing applications; conducting sales presentations and demonstrations; and supporting the collection, analysis, and documentation of customer requirements.
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Service/ Project EngineerMacgregor Jul 2014 - Jul 2015SingaporeDuring this time, I was assigned at a polar pioneer rig at Keppel FELS (KFELS) where I was involved in overhauling, repairing, installing, and commissioning new and old equipment, whilst building maintaining customer confidence in MacGregor. I coordinated with the Engineering Team and the owner to investigate and resolve onsite problems. I also liaised with Project Management Department to ensure on-time delivery of the project. I ensured accuracy and timeliness in the preparation of all necessary inspection report, service reports, and commissioning checklist required for all work performed. I was also responsible for preparing all necessary work permit, isolation permit, job safety analysis, and risk assessment for the assigned jobs. I ensured the agreed role is carried out efficiently, accurately and in a friendly manner, and ensured that all activities comply with the Integrated Management System (IMS), the local QHSE System and QHSE rules and requirements. -
Service EngineerAker Solutions Drilling Technologies (Singapore) Pte Ltd Mar 2012 - Jul 2014SingaporeIn this role, I was involved in project installation and commissioning on site, overhaul and mounting of equipment, and factory acceptance testing (FATS) in the workshop. I travelled to client locations, both onshore and offshore, to carry out services and upgrades on MH rig products and equipment, both on site and in the workshop. I enhanced customer satisfaction with the provision of technical information and support, communicating complex technical concepts in simple terms to ensure understanding. I also supported HSE and Quality Programs, such as enforcing and implementing departmental HSE and quality plans and conducting safety inspections and surveys. Key projects include: • Overhaul and FAT hydraulic roughneck 1898 for vantage drilling • Root cause analysis of issues involved with hydraulic cathead for Transocean Deepwater Millennium • Assembly and testing of DDM PTD500AC• Supporting the retrofit of roughneck, working basket, crown mounted compensator, and all warranty jobs for Deepwater Asgard -
Drilling EngineerKeppel Fels Ltd Jun 2010 - Mar 2012SingaporeAs a Drilling Engineer, I was responsible for the development, planning, cost estimation, and supervision of the Maersk CJ70 Projects that consisted of three jack-up rigs. I was involved from the initial well design to testing, completion and abandonment. This included administering drilling and service contracts, engineering design, the planning of wells and supervising the drilling crew on site. I monitored drilling progress, oversaw safety management and ensured the protection of the environment. I researched and identified new ideas and solutions to improve existing design, work methods, and procedures. I liaised with cross-functional teams, including Production, Project Management, and Marketing Departments, in regard to site problems, project schedules, and engineering specifications for project bidding, and interacted with customers, vendors, and regulatory bodies on engineering design matters. -
Field Service EngineerNational Oilwell Varco (Downhole Division) Aug 2005 - Jun 2010SingaporeI secured the aftermarket deliveries in complex onshore/offshore projects by providing after sales support, as well as installation, commissioning, troubleshooting, servicing, and calibrating numerous different makes and models of Torquemaster and jar tester machines across the Asia Pacific region. I upgraded existing units with newer available technologies and coordinated all activities required to overhaul clients’ equipment. I facilitated operations and technical training for all levels of customers, which involved generating training slides and presentation for classroom training and orientations. Other accountabilities included: enforcing compliance with procedures, protocols and regulations; generating reports and commissioning checklist; coordinating with clients; and inventory management and control. During this time, I have travelled to numerous countries within the Asia Pacific region such as Australia, China, Indonesia, Malaysia, Japan, Korean, Thailand, Brunei, and Vietnam. I was stationed in China for two years as the only Engineer in charge of all 47 equipment across Mainland China, Japan, and Korea. I was also assigned to Edmonton, Canada to complete comprehensive training on Level 1/2/3 Torquemaster/Hydraulic equipment
Ausahi Vincent Education Details
Frequently Asked Questions about Ausahi Vincent
What company does Ausahi Vincent work for?
Ausahi Vincent works for Apac Security Pty Ltd
What is Ausahi Vincent's role at the current company?
Ausahi Vincent's current role is Service Engineer at APAC Security Pty Ltd.
What schools did Ausahi Vincent attend?
Ausahi Vincent attended Nanyang Polytechnic.
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