Andy Uskavitch, Cm Email & Phone Number

Clearwater, Florida, United States

St. Petersburg, Fl

Leadership and customer service book review and launch promotions.Blogging on Leadership and Customer Service training, review, and analysis for the futurist.Leaders come in all sizes, positions, and specialties. Many companies already know the "secrets" - Disney, Zappos, Google, Southwest Airlines - and did I mention Disney. It doesn't matter what type of business you have, you can always learn and adapt.

St Petersburg, Florida, United States

Tampa/St. Petersburg, Florida Area

Developed, conducted, and managed training programs for Pilgrim’s software applications and talent development.Worked directly with SVP, Professional Services on developing/enhancing new and existing training programs.Provided training and mentoring to company employees on new/upgraded products, services, leadership and customer services.Evaluated the effectiveness of training programs by conducting follow-up studies to determinethe impact on trainees and recommend changes.Determined training objectives/instructional strategies based on analysis of the target audienceand performance requirements.Developed content for classroom and web-based training sessions on Pilgrim software products.

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

St.Petersburg, Fl

Developed and presented leadership and motivational success seminars to all leadership levels.Created staff development curriculums and courses for OneBlood University.Developed a new supervisor pipeline training curriculum.Developed an ongoing customer service program which resulted in an 11% drop in customer complaints during the initial two months.Designed and facilitated basic and advanced Microsoft Office courses.Evaluated and created regulated training on Current Good Manufacturing Practices (cGMP) and Quality Assurance for online courses.Improved and facilitated orientation and foundation training for all new staff.Created monthly team-building training and exercises for supervisors.Coordinated an onsite Toastmaster Club and became the first Vice President Education.

Directed three Training Coordinators and 38 training facilitators, while monitoring effectiveness and initiated improvements for federally regulated and non-regulated training. Produced and facilitated training including new supervisor training, staff motivation, coaching, customer service, productivity, and error reduction.Served as Project Manager for multiple committees in the implementation of all federal regulatory changes.Developed and instructed ongoing customer service program resulting in 50% drop in customer complaints during initial two months.

Served as Assistant to the Director of Education and Training, supervising five regional staff.Developed comprehensive written departmental training plans and provided instructional counseling along.Facilitated supervisory and management training and foundation training for new biomedical staff and regulated volunteers.As a National cGMP Curriculum Leader, ensured all staff received the appropriate level of orientation and continuing training.

Lead a group of seven department and temporary staff in day to day operations.Developed and facilitated orientation class for all new personnel, including senior management and department supervisors.Implemented a departmental training program that directly resulted in the promotion of five personnel.Coordinated community relations projects through the Mediterranean area.

Certificate, Disney'S Approach To Quality Service

Explores Disney's proven model for delivering world class Guest service through immersive experiences and case studies that demonstrate.

The Disney Keys To Excellence

Looks at the "business behind the magic", sharing the successful business practices and unique philosophies that have made the Disney name.

Certificate, Naval Leadership

Bs, Healthcare Administration

Aa, Liberal Arts

Activities and Societies: Head Athletic Trainer for all sports

Aas, Fire Science Management

Activities and Societies: Head Athletic Trainer for all sports

Diploma, Everything