Austin K. Email & Phone Number

Abilene, Tx, Us

Lexington, Massachusetts, Us

Abilene, Texas, Us

As a PACS Administrator, my primary focus is on providing exceptional customer service and leveraging my extensive IT knowledge to support the needs of the Radiology department. I take pride in ensuring the smooth daily operations of the PACs system, acting as a reliable bridge between the department, vendors, and IT.I played a pivotal role in the successful merger and transition of two hospitals with separate PACS systems to a unified Fuji Synapse PACS. This process involved coordinating complex technical tasks while prioritizing seamless integration to minimize disruption for both staff and patients.Recognizing the importance of efficiency and organization, I developed and implemented an automated PTO scheduling system for the Radiology department. This initiative not only streamlined the approval process for employee PTO requests but also enhanced overall productivity by standardizing the PTO scheduling procedures.My expertise in SQL reporting has been instrumental in providing valuable insights to the Radiology director, managers, and hospital administration. By creating customized reports, I enable data-driven decision-making, allowing them to assess productivity, address errors, and track financial aspects of the Radiology department effectively.My dedication to delivering outstanding customer service extends to physicians, nurses, technologists, and patients alike. By providing prompt and reliable support for Radiology servers, computer equipment, as well as software applications such as the Fuji Synapse products, LifeImage, and Dolbey Fusion Voice Dictation system, I ensure that their critical operations run smoothly.As a PACS Administrator, I thrive in a dynamic environment where I can make a meaningful impact. By staying attuned to the evolving needs of the Radiology department and continually expanding my knowledge, I strive to be a valuable asset, delivering exceptional customer service and leveraging my IT expertise to support their success.

Abilene, Texas, Us

As a Technical Support Specialist for 4 years, I ensured proper computer operation to support end users in accomplishing their tasks. I prioritize, document, and resolve help requests, utilizing diagnostic tools and tracking systems. I provide hands-on assistance and assist with operations scheduling, procedure definition, training, and project support. My responsibilities included: Provide exceptional customer service to physicians, nurses, and hospital personnel, effectively communicating between IT and other departments. Track and document issues, creating knowledge base articles to facilitate issue resolution. Maintain an inventory of all IT equipment, ensuring proper tracking and management. Perform hardware troubleshooting, replacement, updates, and deployments to ensure optimal system performance. Conduct server maintenance and cleaning, including tape machine backup and archival activities. Enforce IT security guidelines and rulesets to protect the organization's infrastructure and data. Enroll, set up, and troubleshoot users working from home through the VPN.Tools Used: ManageEngine ServiceDesk Plus (Ticketing System) ManageEngine ADManager Plus (Active Directory Software, experience with MMC) Ivanti LANDesk (Remote Access/Support Application, Inventory, Patching, and Compliance) Cisco Products: Cisco Finesse Cisco Unity Cisco Unified Intelligence Center Cisco Prime Infrastructure Cisco AnyConnect VPN Cisco DUO Security General Cisco IP Phone Installation and troubleshooting vCenter (Monitoring VMs) NaGios (status monitor) Microsoft Office: Word, Excel, Outlook (including Exchange Administration)I have diligently fulfilled these responsibilities and provided excellent technical support while utilizing a range of tools and technologies to ensure smooth operations and employee satisfaction.

Abilene, Texas, Us

As a sterile processing technician, my primary responsibility was to ensure the thorough sterilization and cleaning of medical equipment, instruments, and supplies. With keen attention to detail, I performed a range of critical tasks to support surgical procedures and maintain a sterile environment.Responsibilities:• Collected used and contaminated equipment, instruments, and supplies for careful sorting and decontamination.• Employed techniques to manually clean supplies, eliminating contaminants and removing waste matter. Additionally, I operated and maintained decontamination equipment.• Prepared and expertly packed decontaminated supplies, ensuring their readiness for sterilization.• Diligently monitored and operated sterilization equipment to guarantee optimal performance and cleaning.• Conducted thorough examinations of supplies, leaving no detail overlooked, to ensure they were cleaned and sanitized.• Proactively tested and promptly reported any issues or problems detected with the sterilization equipment, ensuring immediate resolution and maintenance.• • Ensured the precise sterilization, careful preparation, meticulous wrapping, and organized arrangement of equipment into instrument trays, guaranteeing their readiness for surgical procedures.• Assumed responsibility for the diligent preparation and timely delivery of all necessary equipment and instruments for surgeries, examinations, medical procedures, and medical carts.• Maintained detailed records documenting sterilization procedures, sterilized items, equipment maintenance, and supplies, contributing to a comprehensive and efficient system.Throughout my time as a Sterile Processing Technician, I consistently showed a strong devotion to paying careful attention to detail, which played a crucial role in ensuring the surgical instruments were flawlessly clean, impeccably organized, and ready for use in critical procedures.

General Clerical WorkFaxing Medical Records, Mailing Bills, etc...

Continuing Education Certificate, Certified Nursing Assistant

High School Diploma, Healthcare Concentration

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance