As the Client Engagement & Support Lead, I create and refine our client-focused support strategy to build lasting relationships and maximize the value of our Digital Twin solutions. I lead both proactive and active support efforts—managing real-time client requests, resolving issues, and gathering feedback to align our services with client needs. My goal is to ensure that every client feels heard, valued, and empowered throughout their experience with our Digital Twin technology.

• Performing and managing Power System Studies, Energy Audits and other technical calculations/consultancy;• Performing software testing;• Detecting and tracking software defects and inconsistencias;• Analyzing users stories and using cases/requirements for validity and feasibility;• Providing support and documentation;• Collaborating closely with other team members.

• Preparing and placing electronic components within devices; • Hand-soldering;• Utilizing hand tools to attach and adjust individual electronic components;• Inspecting components and testing devices throughout the assembly process.

• Maintenance of both physical and online stores;• Customer service; • Writing SEO texts.