• Responds to requests for product support via multiple sources such as phone, e-mail, or live chat messaging• Responsible for documenting and maintaining issues using Community Support tracking system• Interacts with clients in a courteous and professional manner and provides informal training to enhance product use and familiarity• Support and maintain process changes associated with provider system registration and financial documentation• Support customers with assistance in checking insurance Eligibility and Benefits, submitting electronic UB04 and 1500 claims, submitting Authorizations and Referrals, and provide assistance with retrieving Remittance through the Availity Portal. • Assist co-workers with resolving issues unfamiliar to them• Identify and troubleshoot recurring problems and provide resolution quickly• Evaluate operational efficiencies and provide feedback for process improvements • Achieves performance metrics that directly support the company’s attainment of financial goals• Provides Subject Matter Expert view point for product usability as it relates to product changes, enhancements, new products, and testing based on customer interaction• Assist with projects as assigned by the Customer Service Manager and contribute as a team member to other projects in an ongoing manner, including clerical and administrative tasks• Ensures compliance with operational policies and procedures

• Self-employed selling health and fitness products• Creating marketing opportunities by promoting products through online web portal and social media• Promoting organization to gain new distributors in marketing strategy• Completing all ordering, inventory control and expense budgeting• Successfully manage the activities of 20 team members in multiple locations• Attend the annual IT Works Global conference training

• Manager 2 to 3 sales associates• Key holder responsible for opening or closing store• Balance cash drawer and sent daily reports to management• Maintain constant presence on sales floor to address customer needs• Approach browsing customers and initiate conversions to determine buying preferences• Assist customers with trying on items, finding appropriate sizes, and completing purchases• Organized and setup floor displays• Assisted with inventory audits

• Maintain constant presence on sales floor to address customer needs• Approach browsing customers and initiate conversions to determine buying preferences• Assist customers with trying on items, finding appropriate sizes, and completing purchases• Prepared for promotions by rearranging stock and retagging merchandise• Assisted with inventory audits

• Processed customer payments by cash, debit card, gift card and credit card• Responsible for answer customer questions regarding products• Responsible for balancing cash draw at end of shift• Restocked end cap displays by registers with merchandise • Answered incoming phone calls

• Provided administrative support to staff members• Responsible for maintaining the filing system, transcribing, answering phones, scheduling apportionments, pulling documents, taking payments, copying, faxing, and scanning• Kept all work area clean