Austin Hummel Email & Phone Number

Seattle, WA, US

Seattle, WA, US

• Supported all IT operations for 900+ employees across 5 different Amazon locations in northeastern Pennsylvania, including 2 of Amazon's largest AMXL fulfillment centers.
• Worked with operations team and warehouse associates to troubleshoot and solve problems with fulfillment/distribution center software, identity and access management, and technical hardware issues & repair. Created.
• Cooperated with the Operations/Leadership team to deep dive on and understand current and future barriers and introduce well thought out, intuitive, and cost saving solutions and alternatives that were effective toward.
• Took ownership and initiative for projects that improved the quality of work processes for associates and ensured that all equipment was meeting the standards defined by Amazon’s policies and principles.
• Performed network and server maintenance and deployment during planned maintenance windows. Planned changes and maintenance performed using change management to document processes.

Mechanicsburg, PA, US

• Resolved technical problems with credit application software for 100+ businesses nationwide remotely via email, phone, and video calls.
• Assisted with hardware installation and software registration, setup, & troubleshooting for credit application kiosks in retail stores.
• Integrated with the development team to identify and escalate issues in software and application processes, as well as provide client feedback.
• Provided suggestions on new features to increase the quality of clients' customer experience.
• Improved the efficiency & client satisfaction of the service desk operations within 3 months in the role.

University Park, PA, US

• Provided remote technical support to Penn State faculty and staff with hardware, software, and network issues statewide.
• Assisted students with technical issues in person ranging from Windows and MacOS PCs, iPhones, Android smartphones, and smart/IOT devices, and gaming consoles.
• Lead a team of 10 student employees and managed day to day service desk operations.
• Served as the coordinator of employee training. Developed training procedures, employee handbook, and overhauled support knowledge base with new processes and troubleshooting documentation.
• Participated in the planning and execution of an office move. Responsible for the logistics of the temporary relocation and setup while providing insight for the new office layout and design.