Austin Baldwin Email & Phone Number

Denver, CO, US

Colorado, United States

• Working with project managers to establish schedules and milestones for projects
• Recommending changes to existing designs to improve efficiency or performance
• Designing new software applications or solution, as well as evaluating existing ones
• Conducting research into new technologies, techniques, and approaches integrated enterprise risk management
• Creating technical documentation such as design specifications and development plans
• Developing new features or enhancements to existing products based on customer feedback and requests

Colorado, United States

• Providing key technical support role to Solution Engineers and Account Executives in the pre-sales stage of an opportunity by providing accurate effort estimation for complex multi-discipline bids.
• Engagement Lead, responsible for engagement success, account growth identification, and overall account satisfaction.
• Manage Professional Services engagements and identify upsell opportunities through client engagement, discovery, and solution alignment.
• Lead project scoping, requirements gathering, software configuration, and remote / onsite implementation engagements.
• Identify client process improvement opportunities and develop solutions to meet business objectives, business requirements, and an overall integrated risk management program.
• Identify solution integration opportunities with 3rd party partners such as Qualys (VM/WAS/PC), Tenable, Rapid 7, IBM (QRadar/AppScan), BitSight, RapidRatings, and SecurityScorecard.

Colorado, United States

• Engagement Lead, responsible for engagement success, account growth identification, and overall account satisfaction.
• Manage Professional Services engagements and identify upsell opportunities through client engagement, discovery, and solution alignment.
• Lead project scoping, requirements gathering, software configuration, and remote / onsite implementation engagements.
• Identify client process improvement opportunities and develop solutions to meet business objectives, business requirements, and an overall integrated risk management program.
• Identify solution integration opportunities with 3rd party partners such as Qualys (VM/WAS/PC), Tenable, Rapid 7, IBM (QRadar/AppScan), BitSight, RapidRatings, and SecurityScorecard.
• Architect and implement IRM Solutions for companies to enable information security teams to be more efficient and to align more closely with business objectives.

Denver, Colorado

• Lead facilitated workshops to obtain customer requirements and determine level of work.
• Lead the design of solutions - workflows, tables, data fields - based on above requirements.
• Configure workflows and tables, based on client description of existing processes.
• Configure, develop, test, and tune components, including metrics, reports, dashboards, and playbooks.
• Coordinate and communicate between IT and business users.
• Assist in studies and surveys by obtaining and analysing data recommending solutions based upon knowledge, theory, principles, technology, or specialization.

Overland Park

• Perform technical and competitive analysis of LockPath solutions
• Establish a trusted relationship with clients and drive continued value of our products/services
• Develop, prepare, and nurture customers for advocacy
• Work to identify and develop value opportunities and use cases for our clients
• Advocate customer needs/issues cross-departmentally
• Manage customer relationships back to health; identifying needs and coordinating escalation

• Ensure that proposed solutions and client expectations are congruent.
• Develop and manage project time line and scope. Verify that risks are identified also keeping the project on time and budget.
• Prepare and present Scope change Order contracts to clients maintain appropriate change management procedures
• Monitor and motivate project team members. Engorge them to complete assigned activities and project task assignments
• Manage project work plans and adjust schedules, work assignments, and project team personnel as needed. Drive project to completion.
• Review and approve all project deliverables

Lenexa

• Manage, coordinate and schedule up to 15 projects at a given time
• Serve as liaison between business and technical resources to install and integrate TouchNet within a PCI DSS certified Datacenter or at client site
• Manage implementation projects through hand off to our software analyst team
• Discuss the terms of engagement, the project scope and the project time table with the clients during kick off meetings
• Effectively define project scope and timelines
• Perform jsp and xml customizations to TouchNet Products per client specifications

Lenexa

• Lead daily meeting to discuss high priority items with upper management involving status, plan, and resolution of those items
• Lead monthly maintenance team to coordinate mass software upgrades and monitor for critical issues
• Manage, coordinate, and complete emergency/high priority Upgrade projects with customers business and technical resources within a PCI DSS certified Datacenter
• Handle critical calls and situations directly impacting our customers
• Maintain and update files, databases and records in a variety of technical platforms
• Organize Datacenter projects to meet specific time deadlines and error prevention

Lenexa

• Effectively build internal & external relationships with technical and business resources
• Deploy diverse technical understanding of distributed software systems and relational databases to troubleshoot software problems reported by customers
• Organize and prioritize a wide variety of projects and information to meet all deadlines
• Skillfully and creatively negotiate to provide prompt solutions to problems that arise
• Maintain and update files, databases and records in a variety of technical platforms
• Coordinate meetings, training, events, rollouts or other activities

• Wrote C++ code to increase the one dimensional calculation speed of BTEC program
• With little oversight worked with the BTEC team as well as independently to increase the speed on one dimensional heat distribution calculations using the BTEC Thermal Model
• Used Linux and ran Bash command to process experimental data on the Beowulf Super Computer

• Aided customers with selections and sales transactions
• Supervised employees and make sure deliveries are on schedule
• Ensured quality control of product stock
• Managed inventory to make certain products were ordered and stocked

• Conveyed the key Math, Physics, and Chemistry concepts to students from diverse educational backgrounds
• Managed and assessed grades and coursework for assigned classes
• Independently oversaw and taught Physical Science lab sessions with over 90 students per semester
• Received Excellence in Teaching Award from the Pittsburg State University Graduate School

Masters, Physics

I received an award for Excellence in Teaching from the Graduate School. My graduate research was over Computer simulation of radiant.

Bachelor Of Science, Physics

Activities and Societies: Society of Physics Students, Sigma Chi Fraternity, SEK Symphony Orchestra, PSU Chamber Orchestra I have a Minor.