Austin Baxter Email & Phone Number

Houston, Texas Area

•Manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis•Responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training. •Responsible for the rental fleet including but not limited to awareness of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability•Actively ensure the Gold, Five Star, and President’s Choice zones are operated in a smooth efficient manner by ensuring on-site vehicle transportation, stalling and slotting process are completed in a timely manner with strict adherence to the current replenishment model. •Traveled with the Ultimate Choice team to launch the Ultimate Choice Program at San Antonio International Airport and Salt Lake City International Airport.•Traveled to San Antonio International Airport to assist with coaching, training, and operational needs and move the fleet from their former location to their new ConRAC (Consolidated Rental Car Facility)•Traveled to assist Los Angeles International Airport location with rental operations and customer service systems.•Facilitate operations of the MLS staff comprising of 25+ people and customer service staff of 25+ people; substitute as a PQM whenever necessary •Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills

Houston, Texas Area

•Assisted in recruiting, hiring, & managing a team of sales oriented associates who perform at levels consistent with our corporate objectives.•Oversaw and managed a half a million dollar budget•Monitored 20 registers and supervised self-checkout area•Supervised 6 departments, a staff of 50+ employees, and store inventory •Conducted certified training to new hire employees•Administered POS procedures, exceptional customer service, and plus selling.•Upheld and enforced all company policies, and local, state, and federal laws and regulations.•Controlled losses and increased profits.•Ensured that the correct pricing is maintained and that all merchandise is in-code and saleable.•Maintains high standards of store image ensuring that the store is clean, well-stocked, and ready for business. •Increased sales through suggestive selling skills/techniques and to consistently improve customer service.•Ensured information dispersed to all associates and advised management of significant events affecting the store.•Coached associates with direct reports in the performance of their duties and conducted performance reviews with feedback.•Employee of the Month several times•Highest tender totals on ten separate occasions-fastest check-out time as a cashier.•Observed and obeyed all food safety regulations and guidelines.