Austin Baxter Email & Phone Number

Houston, Texas Area

• Manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
• Responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and.
• Responsible for the rental fleet including but not limited to awareness of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest.
• Actively ensure the Gold, Five Star, and President’s Choice zones are operated in a smooth efficient manner by ensuring on-site vehicle transportation, stalling and slotting process are completed in a timely manner.
• Traveled with the Ultimate Choice team to launch the Ultimate Choice Program at San Antonio International Airport and Salt Lake City International Airport.
• Traveled to San Antonio International Airport to assist with coaching, training, and operational needs and move the fleet from their former location to their new ConRAC (Consolidated Rental Car Facility)

Houston, Texas Area

• Assisted in recruiting, hiring, & managing a team of sales oriented associates who perform at levels consistent with our corporate objectives.
• Oversaw and managed a half a million dollar budget
• Monitored 20 registers and supervised self-checkout area
• Supervised 6 departments, a staff of 50+ employees, and store inventory
• Conducted certified training to new hire employees
• Administered POS procedures, exceptional customer service, and plus selling.