• Network Consulting and Troubleshooting Support• Network Design and Implementation• Email and Remote Support• Aim to achieve best communication with clients• Spend time to help others gain understanding of technology, security, and software in today’s tech busy world

Taking a step down from my previous position, I am starting as computer and network technician for the public sector. The reason I came to Dinuba was not for the job or experience, but after walking through the door of the Dinuba IT department on the first day, I knew a lot was not being ran correctly. I am coming in, hoping to make an enormous difference for the staff and my superiors, and plan on helping make the district IT and staff relations stronger than ever.

• Troubleshoot various hardware and software issues with SLA resolution times• Worked directly with Labtech and Connectwise RMM programs• Administrated Windows and Linux workstations and servers• Managed network infrastructures and upheld best practices and security standards• Managed domain names, DNS records, and SSL certificates• Experience with Citrix and RDS• Active Directory Administrator• Performed and managed server backups using Shadow Copy, Veeam, Datto, and Windows Server Backup software• Microsoft Exchange Administrator• Office 365 and Azure AD Administration• Office 365 migrations from on-premises Exchange• Maintain our own company servers and network infrastructure• Used ConnectWise Manage to document service tickets, network configurations, and inventory

ITT intern. Filed documents, handled in-office situations and tasks, learned to collaborate as a good team member with a bigger staff community.

• Fundamentals of office activities involving management, budgets, and customer relations• Human Resource Management: processing employment of future employees and payroll• Customer / Business Relations: handling client’s inquiries and product expert • Logistics of Product Distribution: ensuring weights and measures, as well as timely deliveries• Computer Software and Hardware Building and Repairing

Discuss problems with clients; advise of multiple solutions; assist in choosing best course of action and work within a budget; provide phone support; offer education for those who show interest.