Provided technical and troubleshooting support to large client accounts, including Windstream Communications (8000+ sites), Carl’s Jr./Hardee’s (300+ sites), and Petco (500+ sites)Developed automation procedures for order processes.Created company Wiki process documentation.Trained new staff members.Created automatic alerts, daily reporting, and automated data monitoring in router configurations to maintain SLA uptimes for approximately 15,000 lines of service across four carrier networks.Perform network setup and hardware installations, applying knowledge of a broad range of networking protocols and best practices, including TCP/IP, VPN, SD-WAN, Private Networking, and IPsec.

Established relationships with a few IT contracting companies as well as Field nation. Provided IT support for company personnel with laptop and desktop computers. Remote in with a variety of software applications such as Logmein, RDP, and more. Built computers and servers. Racked and configured equipment. Used a variety of ticketing software's to track and update assignments. Configured and maintained Windows server roles such as Active Directory, Network Policy Access Services, Print servers, and DNS Servers. Extensive working knowledge of MS Office, Windows 7, and 10. Work with PXE booting and company images. Deployment and troubleshooting problems. Built entire office suites' IT infrastructure such as network closets, users' PCs, cabling, server racks, printers, etc.

General Field Technician. Responded to several Customers Service calls and tickets pre-day.As well as 3 infrastructure inspections per day. Racking and Cabling all types of equipment.Extensive Knowledge in both cabinet cooling and room cooling.Running and terminating cables such as power, fiber, ethernet, and coax.