Austin Bowtell Email & Phone Number

Munich, Bavaria, Germany

As Memodo’s Global Product Owner for Salesforce, I lead the implementation of Sales Cloud, Service Cloud, and Marketing Cloud Account Engagement, creating a unified CRM system that transforms sales, service, and marketing processes across international markets. Acting as a bridge between IT and business, I drive strategic alignment, operational efficiency, and digital transformation across the organization.Key Achievements:• MVP Rollout Leadership: Spearheaded the initial Salesforce MVP rollout projects, managing cross-functional teams and aligning stakeholders to successfully launch the CRM platform on time and within scope.• CRM Leadership: Defined system requirements and initiated the continuous development of the Salesforce roadmap in collaboration with the Steering Committee to ensure alignment with organizational goals and scalability.• Data Integration: Collaborated on the Salesforce data model and executed detailed data mapping to support key business processes and seamless integrations across platforms.• Stakeholder Engagement: Regularly presented CRM progress and strategies to managing directors and international teams in English and German, fostering transparency and collaboration.• Cross-Functional Leadership: Directed product streams across Sales, Marketing, and Service, ensuring seamless coordination between IT and business functions.• Process Optimization: Designed workflows for system support and feature requests, enabling continuous improvement and user-driven innovation.• Vendor & Budget Management: Oversaw Salesforce Implementation Partner collaborations, negotiated contracts, and managed budgets to ensure seamless project execution.Focus Areas:• Establishing Salesforce as the foundation of Memodo’s global CRM strategy.• Advocating for iPaaS solutions to enhance integrations and streamline enterprise architecture.• Driving operational excellence and collaboration through tailored solutions and process innovation.

Munich, Bavaria, Germany

Crewmeister is a leading provider of Workforce Management software for small businesses. Their innovative, simple & easy-to-use solutions help businesses efficiently manage their workforce, from time tracking, absence management, scheduling, and beyond.Product Management• Lead our Product team to define clear sprint goals based on customer needs and product roadmap, and collaborate with UX/UI Designers to translate user needs into functional requirements that align with broader company objectives.• Monitor team performance metrics and identify opportunities for improvement in processes or structure, while effectively communicating progress to stakeholders to drive continuous improvement and ensure successful product launches and adoption.• Regularly oversee the release of our "Crewmeister für Mitarbeiter" app on Android and iOS platforms, working closely with the development team and other stakeholders to ensure successful and timely deployment.Team Leadership• Lead our Product team by fostering a culture of collaboration, innovation, open communication, and continuous improvement, while prioritizing work-life balance and the well-being of team members.• Mentor and guide team members to help them achieve their professional goals and contribute effectively to our team's success.• Advocate for changes to team structure or processes as needed to better support our team's needs and goals, and promote a positive work environment where team members feel valued and supported.Project Management• Lead our agile development process by organizing and participating in methodologies such as sprint planning, daily standups, and retrospectives, while mentoring and onboarding new team members to ensure successful team integration.• Facilitate communication between development and cross-functional teams, including customer support, sales, and marketing, to ensure successful product launches and adoption, and provide guidance to team members on progress and priorities.

Berlin, Germany

ctrl QS supports global brands in implementing their international digital strategies. Our services cover both rollout management for digital marketing and e-commerce projects as well as ongoing web support and project management to facilitate running businesses.Rollout Project Management• Rollout project management includes rolling out international campaigns, websites, eShops, digital tools & systems and enabling our clients for new ways of working. • Responsible for strategic, operational and team management topics of the project. Using an agile approach, I ensure that our team meets our projects' and clients' objectives.Client Management• Excellent communication and interpersonal skills are at the heart of my role. With confidence, I engage and build relationships with our international FMCG clients from their Global teams to their Local teams in 74+ markets. • Presenting our projects' key results or encouraging new opportunities, I professionally communicate with both our clients & internal stakeholders. Budget Planning & Management• Manage project budgets and take responsibility for timely budget and team planning. • Evaluate short and medium-term team needs and always ensure regular and accurate reporting and invoicing.Process Optimization Management• Critically review project developments and proactively suggest and implement optimization initiatives (e.g. to processes, team set-up, budgeting, client relationship management etc.).• With every new development or insight learned I help build documentation databases for our internal and external stakeholders for the long-term success of our clients & teams. Hands-On Approach with an Inspiring "Can Do" Attitude• I love to get involved and proactively approach opportunities and business challenges with a positive and open mind. I like to think my positive hands-on approach and “can do” attitude inspires my colleagues & clients.

Berlin Area, Germany

ctrl QS supports global brands in implementing their international digital strategies. Our services cover both rollout management for digital marketing and e-commerce projects as well as ongoing web support and project management to facilitate running businesses.Hands-On Problem Solver• Managing requests through a Jira ticketing system, email, private chats and via the phone.• Supporting clients resolve their technical content management system, technical SEO, domain & webhosting, third-party app, eCRM & database troubles by providing or creating relevant documentation, troubleshooting and coordinating with various partners including developing, technical and creative agencies. • Translating technical information into easy-to-understand instructions for our end users.• Our team achieved a satisfaction rate of 99% ‘satisfied’ and ‘very satisfied’ ratings from local teams. • Awarded the ctrl QS Quality & Service Award in Feb. 2020.Client Representative• Representing our clients’ headquarters in my interactions with the local markets while equally ensuring that local needs were reported back to HQ. • Protection of our clients' brand image by ensuring that processes and guidelines are met.• Building professional and positive relationships with the teams of our clients and partners.

Berlin, Germany

Freelance Photographer for Austin Bowtell Photography & Founder of Your Modern Photography, a photography-education blog focused on beginner’s photography. Photography & Video• Photography and video, light and retouch high-quality images in the areas of portraits, musicians & concerts, and landscapes.• Photoshoot preparation, execution, editing and curation of final images.• Quality control, preparation and release of final files.• Client acquisition through cold emailing, social media marketing and word-of-mouth.• Advanced knowledge of Adobe Photoshop, Lightroom, Premiere Pro & After Effects.• Strong verbal and written business communication skills.Blogging• Specialization in short- & long-form SEO-rich content, emails, blog articles, copywriting and legal texts.• Website development, operation and maintenance with WordPress themes.• Development of digital products such as “The Complete Guide to Beginner’s Photography.”• Focus on email & Pinterest marketing.• Tracking Google Analytics data for the incorporation into website development.

Berlin Area, Germany

Gritspot is leading the mobile fitness movement by making expert coaching, group training and cutting-edge heart rate technology accessible anywhere via its one-of-a-kind, outdoor mobile fitness model. Headquartered in Berlin, and backed by Atlantic Labs, I was responsible for building its social media channels and communicating with its Berlin coaches.Social Media Management• Content and strategy creation for Instagram and Facebook. • Including: daily content, Instagram Story Highlights, and collaborations with influencers.• SMM onboarding for expansion managers and new coaches, &• Continuing education on best practices and management.Photography + Videography• Creation, editing, and publishing of photos and videos for the website, performance marketing, social media, and to showcase Gritspot coaches and client success stories, including: • Workout session highlights, coach education, coach headshots + highlight videos, coach and client interviews and special events. • Production of video coach onboarding journey Coach Communications• Daily communication with more than 20 fitness coaches,• Creating weekly training schedules,• Communicating with Urban Sports Club,• Procedure creation for daily schedule updates,• Organize special events + social media content creation,• Creating & sharing educational content, &• Delivering company updates

Berlin Area, Germany

Camrose, Alberta, Canada

• Delivering a high quality and genuine customer-focused experience. • Awarded ‘Best Customer Service Barista’• Creation of a wide variety of beverages using espresso machines and smoothie blenders.• Fast decision making coupled with effective time management and a positive attitude.• Welcoming, warm, clean and comfortable atmosphere creation.

Edmonton, Alberta, Canada

As part of an internship program through the University of Alberta – Augustana Campus, I worked with RC Strategies on the development of strategic plans for municipalities around Canada, as well as helping with presenting the plans, and the analysis of survey data. The focus of my work in the development of these plans were on community descriptions, growth projections, and population analyses.

Bachelor Of Management, Business & Managerial Economics, Canadian 3.6 Or German 1.4

Activities and Societies: Augustana Ski & Snowboard Club President 2014 - 2016

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