Austin Brooks Email & Phone Number

Pacific Northwest

Greater Seattle Area And Hawaii

645 E. 4500 S. Suite 200, Salt Lake City, Utah 84107

Formerly, Diabetes Specialty Center.A national durable medical equipment company. Responsible for growing the CO territory innew revenue, customer referrals and diabetes equipment/supply orders. Market andpromote company services through sales calls to target referral sources and keymanufacturer partners. Support new order process with medical office communication,document collection and daily tracker reports.PROFESSIONAL ACCOMPLISHMENTS* Consistent Revenue Growth – Grew area revenue 73% ($1.8 million) over previous year($1.04 million). Currently on pace for 24% revenue growth in 2nd year ($2.23 million).* Accelerated New Customer Growth – 80% more new customers per month. Currentmonthly average of 106 new customers, prior to me it was an average of 59 a month.* Secured key manufacturer relationships – Working with Animas Corporation (J&J), Dexcom, Insulet Corporation, Medtronic, Roche Diagnostics, Tandem Diabetes.* Grew target clinical relationships – Barbara Davis Center, University of Colorado, etc.* Set record revenue in a month for new customers – $214k (previous rep record $124k)* Set record for new customers in a month – 125 (previous rep record 78)

645 E. 4500 S. Suite 200, Salt Lake City, Utah 84107

A micro growth medical supply company, currently finalizing integration with parentcompany. Responsible for the daily management of call center staff and processes.Supervise staff of 2 Team Leads 24 ISR/CSR’s – including both phone and order entryteams. Trained on assumptive dialogue, overcoming objections and closing techniques PROFESSIONAL ACCOMPLISHMENTSConsistent sales growth – (52% YTD in 2012, 53% in 2013)* Built inside sales team from ground up – Through focused efforts, created a new teamwithin company dedicated to new business, incremental revenue, decreased days toclose and increased close rates to achieve accelerated growth.* Met aggressive new account goals – 88% overall personal close rate to date.* Maintained an average of a 65% team close rate since 2009, regardless of variouschallenges with rapid growth, Medicare competitive bidding, and company integration.* Personally set the record for most pharmacy medication transfers – 109 meds in a weekand 273 meds in a month.* Recruited, interviewed, hired and trained over 25 Inside Sales Rep’s and motivated tomeet growth projections. In addition, hired 10 CSR’s.* Successfully transitioned (1,500+) members of exclusive managed care contracts withGroup Health and MVP Health Plans.* Rebranded retention program – EZ Refill was a hit with customers and manufacturerpartners.

746 E. Winchester St, Murray, Ut 84107

A security company serving both commercial and residential customers. Responsible forprospecting new business opportunities through cold calling business to business, residentialcanvasing and collaborating with developers of track and custom homes. Trained otheroffice reps on effective prospecting, assumptive dialogue, overcoming objections andclosing techniques.PROFESSIONAL ACCOMPLISHMENTS* Top 5% of Sales Team – 150 funded residential accounts in 2009* Consistent sales growth – (38% YTD Growth in 2009 (150 sales), over 2008 (109 sales)* Lowest cancel rate in company - < 2% in two years* Contributed to training manual and training video presentation.* Earned multiple all-expense paid trips – Las Vegas 2008, Lake Havasu 2008 Poker Run,and Mexican Riviera Cruise 2009.

3649 Mission Inn Avenue, Riverside Ca 92501

Responsible for daily management of valet staff and processes. Analyzed daily staffing toensure proper site coverage 24 hours a day – recruited for overtime and administerdowntime as necessary. Provided leadership and direction to department staff, managedservice levels, revenue reporting, and expense control. Supported the development of 40+attendants and cashiers. Audited damage reports minimizing company liability PROFESSIONAL ACCOMPLISHMENTSBuilt a solid team in 2 years – Focus on professionalism, teamwork and accountability.* 70% improvement in attrition – Went from full department turnover annually, to only12 reps.* Developed staff training manual – Included workplace safety, departmental andcompany policies and procedures.* Successfully managed 2 Valet sites – 1 parking structure with 4 floors and front of thehouse driveway including VIP, check-in and check-out areas.

746 E. Winchester St, Murray, Ut 84107

A security company serving both commercial and residential customers. Responsible for prospecting new business opportunities through cold calling business to business, residential canvasing and collaborating with developers of track and custom homes. Facilitated national trainings for franchise owners. PROFESSIONAL ACCOMPLISHMENTS• Won exclusive contract with Gilger Homes – 300+ homes with security systems each valued at $2,700 - $3,200 installed. Total contract value of almost $900k.• Created business strategy to penetrate market of Home Development – This strategy was rolled out to national franchisees. • Drove business focus to work with home builders – Developed packages for their developments that fit their budgeting needs.• Awarded Inspirational Award – 2005 national franchise meeting, Scottsdale AZ• Earned multiple all-expense paid trips – Las Vegas 2005 (twice) and Las Vegas 2006.