Austin Canas Email & Phone Number

Manhasset, New York, United States

MHW Ltd is an importer & distributor of alcoholic beverages, including wine, spirits, beer & other Ready to Drink (RTD) beverages. The company has over 100 employees and provides services for everything related to operations, logistics, accounting, and compliance to alcohol producers. The company is owned by Sovos Compliance, which employs over 1500. As a member of the company’s Operations Department, hold responsibility for all sales order processing, invoicing, returns, shipping, breakages, damages, and customer service for clients that include Fishbowl Spirits (Blue Chair Bay Rum), Babich Wines, Hammeken Cellars, Compagnie de Burgondie, and O’Shaughnessy Distilling Co.Responsibilities include processing up to 40 orders per day including retail, wholesale, sample, bailment, transfer, and direct orders. Answer all client inquiries regarding order statuses, and any issues related to pricing, inventory, or delivery issues. Check that orders for states with price posting regulations (NY, NJ, CT, MA, MN) are handled in accordance with the state regulated listed pricing. In addition, consistently keep up with spikes in the levels of work and effectively manage time and tight deadlines for clients and warehouses on a regular basis.

New York, New York, United States

Responsibilities include making drinks, point of sale transactions, and preparing food, for both in-store and drive through/pickup customers. Supported brewing coffee, restocking, and assisting other baristas where needed. Handled customer complaints about drinks and remaking them as requested along with assisting those that were unfamiliar with navigating the Starbucks mobile application and suggested alternate food/drink options when what the customer wanted to order was out of stock or discontinued. Politely dealt with customers refusing to wear masks in the store when such company policies were in effect, along with peacefully resolving hostile customers and a variety of other complaints.· Supported hundreds of daily customers in a fast-paced and friendly environment· Problem solved, identified customer service issues, and proposed solutions· Held the role of Barista Trainer; training new baristas on customer service techniques, POS systems, food and drink preparation, store cleanness procedures, and on how to introduce customers to new products· Maintained sufficient supply levels of food & products at the counter & customer areas meeting high volume demands· Knowledge of every menu preparation and numerous off-label drinks to meet all customer needs· Extensive Point of Sale (Oracle) register experience· Learned to stay calm when dealing with aggressive and unruly customers

New York, New York, United States

· Greeted customers, collected payments, answered, and solved customer inquiries· Prepared large capacity meals and ran a grill station during fast-paced times throughout the day· Received positive feedback from coworkers and supervisors· Point of Sale (Toast) register experience· Supported bar operations (making milkshakes and serving beer from tap) and handing out drinks to customers· Stocked kitchen area & doing prep work for line cooks· Cleaned restaurant after close· Learned how to work quickly and efficiently to cope with rush hour crowds· Balanced working and being at college full time

New Hyde Park, New York, United States

· Waited and cleared tables along with resetting rooms for next day’s events· Received positive feedback from coworkers, and supervisors· Prepared and setup cocktail hour room for weddings and other large events (setting up different buffet-style serving stations, arranging tables, chairs, and hors d’oeuvres display)· Learned to work at and conduct myself in a professional manner during large formal events· Efficiently worked to ensure that events ran smoothly and along the proper timeframe, which was often a very strict and time-sensitive schedule

Oyster Bay, New York, United States

• Bused tables, served food, assisted wait staff and prepared club for lunches and dinners• Received positive feedback from coworkers, supervisors

Industrial And Product Design

Activities and Societies: - Fall 2018 Semester: Integrative Studio, Integrative Seminar, Sustainable Systems, Drawing & Imaging, Time.

High School Diploma, Fine Arts

Activities and Societies: Fine Arts, Graduated June 2018. Received Advanced Regents Diploma

Graphic Design, Pre-College