Austin Carson Email & Phone Number

Boise, Idaho, United States

Remote

Owned a portfolio of accounts generating millions in annual premiums. Executed a customer-centric strategy, focusing on high touchpoints and relationship building. Fostered a culture of accountability and lead ownership with call coaching, quality control processes, and cross-functional collaboration. Leveraged cutting-edge technologies to optimize the customer experience, team performance, and pipeline. Led, managed, and motivated a high-performing team of 15 licensed agents writing 40 policies each per month; facilitated meetings and training sessions on best practices.

Remote

Managed the 2022 summer internship program and prioritized a positive candidate experience for cross-functional areas of the business, including sales, analytics, finance, marketing, and HR. Hired 200+ people with ownership of the recruiting lifecycle, including cold calling, sourcing, talent pipelines, interviews, and offer letters for high-volume sales roles; achieved an 85% close rate on candidates.

Austin, Texas, United States

Managed performance for a team of 22+ licensed sales agents supporting a high-volume of monthly premiums. Served as the lead member of the management team for the Austin, TX office. Recruited, onboarded, and trained the team on 3 different partners’ products. Led all sales processes, customer service, partner relationship management, and day-to-day operations to position the business as an industry leader. Set clear expectations and goals with the team to inspire excellence. Performed sales call audits to ensure underwriting accuracy and continuously improve processes.

Austin, Texas Area

Launched the office from the ground up in highly competitive territory, with full ownership of sales, operations, customer service, financial performance, and reporting. Captured and presented customer feedback to enhance processes and elevate the customer experience (CX). Hired and trained a team of 6 agents; led meetings to present opportunities, risks, and trends.

Rancho Cucamonga, California, United States

Drove sales and new business development as a trusted consultant and strategic advisor to a portfolio of 10 national insurance partners (Hartford, MetLife, etc.). Launched the Customer Service team and trained all agents on processes and technology platforms. Presented insightful, data-based recommendations to stakeholders to influence adoption of new policies and products. Discovered, communicated, and supported the execution of new opportunities for customers to unlock value.•Licensed Agency Sales Producer (2012-2013)

Post Certification Ocsd, Criminal Justice/Police Science, Orange County Sheriff Academy Class 199 Graduate

Orange County Sheriff Academy Graduate. Top 10% overall in physical and course work.

Fire Fighter I Academy, Fire Science, Graduate

Firefighter I Basic Training Academy.Participated successfully in a culturally diverse environment. Developed effective interpersonal.