Technical Account Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Austin Carson Email & Phone Number
Customer Success & Operations Leader | Leading high-performing teams that create a best-in-class customer journey
at
Yardi
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success & Operations Leader | Leading high-performing teams that create a best-in-class customer journey
Location
Star, Idaho, United States
Company size
Who is Austin Carson? Overview
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Quick answer
Austin Carson is listed as Customer Success & Operations Leader | Leading high-performing teams that create a best-in-class customer journey at Yardi, a company with 4344 employees, based in Star, Idaho, United States. AeroLeads shows a matched LinkedIn profile for Austin Carson.
Austin Carson previously worked as Technical Account Manager at Yardi and Strategic Account Associate - Business Development at Pie Insurance. Austin Carson holds Post Certification Ocsd, Criminal Justice/Police Science, Orange County Sheriff Academy Class 199 Graduate from Santa Ana College.
Company email context
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Yardi
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Profile bio
About Austin Carson
Personable leader and creative problem solver with 11+ years’ experience building strong relationships, driving customer engagement, and improving customer satisfaction. I champion sales and leadership by owning customer projects from scoping and planning through implementation and measuring success. I bring excellent communication skills via phone, video conference, and email. As an internal customer advocate, I am passionate about helping customers reach their business goals and maximum value. I drive excellence across account management and portfolio management by differentiating from the competition.Career Highlights⫸ Playing an instrumental role in growing a business that was acquired by a publicly traded company (EverQuote); owned all operational workflows, customer success, and CRM to achieve a best-in-class customer experience.⫸ Opening an Allstate branch from the ground up to rank #1 agency in Texas and top in the US within 3 years.⫸ Exceeding metrics, reaching 80% team productivity across 20 KPIs, including policies per day, agent talk time, contact rate, quote rate, close rate, disposition time, quality control, and customer retention.⫸ Overdelivering on a revenue target of 2 policies per day (leading the team to average 2.2 policies per day).I am a proven leader whose blueprint for success revolves around 3 simple practices:1. Allow employees to feel personally significant by providing responsibility and recognition while ensuring accountability2. Optimize the spend to provide the highest value to the customer3. Build relationships with customers and gain their confidence by delivering resultsI am a relationship builder and always looking to expand my professional network.I invite you to connect or reach out.
Current workplace
Austin Carson's current company
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Yardi
8 roles
Austin Carson work experience
A career timeline built from the work history available for this profile.
Strategic Account Associate - Business Development
Oct 2023 - Apr 2024
Sales Manager
Owned a portfolio of accounts generating millions in annual premiums. Executed a customer-centric strategy, focusing on high touchpoints and relationship building. Fostered a culture of accountability and lead ownership with call coaching, quality control processes, and cross-functional collaboration. Leveraged cutting-edge technologies to optimize the.
Aug 2022 - Jun 2023
Talent Acquisition | People
Managed the 2022 summer internship program and prioritized a positive candidate experience for cross-functional areas of the business, including sales, analytics, finance, marketing, and HR. Hired 200+ people with ownership of the recruiting lifecycle, including cold calling, sourcing, talent pipelines, interviews, and offer letters for high-volume sales.
Sep 2021 - Aug 2022
Senior Manager & Co Founding Jr Partner
Managed performance for a team of 22+ licensed sales agents supporting a high-volume of monthly premiums. Served as the lead member of the management team for the Austin, TX office. Recruited, onboarded, and trained the team on 3 different partners’ products. Led all sales processes, customer service, partner relationship management, and day-to-day.
Aug 2019 - Sep 2021
Agency Owner
Launched the office from the ground up in highly competitive territory, with full ownership of sales, operations, customer service, financial performance, and reporting. Captured and presented customer feedback to enhance processes and elevate the customer experience (CX). Hired and trained a team of 6 agents; led meetings to present opportunities, risks.
Nov 2016 - Aug 2019
Sales Manager
May 2016 - Nov 2016
Founding Member Various Roles
- Drove sales and new business development as a trusted consultant and strategic advisor to a portfolio of 10 national insurance partners (Hartford, MetLife, etc.). Launched the Customer Service team and trained all.
- Licensed Agency Sales Producer (2012-2013)
Oct 2012 - May 2016
Team & coworkers
Colleagues at Yardi
Other employees you can reach at yardi.com. View company contacts for 4344 employees →
KB
Kyle Boling
Colleague at Yardi
Atlanta Metropolitan Area, United States
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DG
Daniel Gal
Colleague at Yardi
Cluj-Napoca, Cluj, Romania, Romania
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VY
Vaibhav Yelwande
Colleague at Yardi
Pune, Maharashtra, India, India
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AK
Amit Kokate
Colleague at Yardi
Goleta, California, United States, United States
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SR
Stuart Rollins
Colleague at Yardi
United Kingdom, United Kingdom
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IF
Ionel Farago
Colleague at Yardi
Cluj-Napoca, Cluj, Romania, Romania
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VT
Victor Tran
Colleague at Yardi
Roswell, Georgia, United States, United States
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AN
Amy Norton
Colleague at Yardi
Round Rock, Texas, United States, United States
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DB
Dayton Brown
Colleague at Yardi
Saskatchewan, Canada, Canada
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JG
Jenna Giardina
Colleague at Yardi
Northport, New York, United States, United States
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Kyle Boling
Colleague at Yardi
Atlanta Metropolitan Area, United States
View →
DG
Daniel Gal
Colleague at Yardi
Cluj-Napoca, Cluj, Romania, Romania
View →
VY
Vaibhav Yelwande
Colleague at Yardi
Pune, Maharashtra, India, India
View →
AK
Amit Kokate
Colleague at Yardi
Goleta, California, United States, United States
View →
SR
Stuart Rollins
Colleague at Yardi
United Kingdom, United Kingdom
View →
IF
Ionel Farago
Colleague at Yardi
Cluj-Napoca, Cluj, Romania, Romania
View →
VT
Victor Tran
Colleague at Yardi
Roswell, Georgia, United States, United States
View →
AN
Amy Norton
Colleague at Yardi
Round Rock, Texas, United States, United States
View →
DB
Dayton Brown
Colleague at Yardi
Saskatchewan, Canada, Canada
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JG
Jenna Giardina
Colleague at Yardi
Northport, New York, United States, United States
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2 education records
Austin Carson education
Post Certification Ocsd, Criminal Justice/Police Science, Orange County Sheriff Academy Class 199 Graduate
Fire Fighter I Academy, Fire Science, Graduate
FAQ
Frequently asked questions about Austin Carson
Quick answers generated from the profile data available on this page.
What company does Austin Carson work for?
Austin Carson works for Yardi.
What is Austin Carson's role at Yardi?
Austin Carson is listed as Customer Success & Operations Leader | Leading high-performing teams that create a best-in-class customer journey at Yardi.
Where is Austin Carson based?
Austin Carson is based in Star, Idaho, United States while working with Yardi.
What companies has Austin Carson worked for?
Austin Carson has worked for Yardi, Pie Insurance, Everquote, Policyfuel Insurance Agency Accelerator, and Allstate.
Who are Austin Carson's colleagues at Yardi?
Austin Carson's colleagues at Yardi include Kyle Boling, Daniel Gal, Vaibhav Yelwande, Amit Kokate, and Stuart Rollins.
How can I contact Austin Carson?
You can use AeroLeads to view verified contact signals for Austin Carson at Yardi, including work email, phone, and LinkedIn data when available.
What schools did Austin Carson attend?
Austin Carson holds Post Certification Ocsd, Criminal Justice/Police Science, Orange County Sheriff Academy Class 199 Graduate from Santa Ana College.
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