Austin Chappell Email and Phone Number

Customer Success - support and grow the install base of field agents and control panelsTraining Program Manager - grew revenue $300K --> $1MMBreakfast Series, by GESFDC Process Manager

Rapid Response Pilot ManagerWeb Leads and Prospecting

Customer relationship management and salesProfiling and analysis - pairing transaction history & spend patterns with sales and promotionsAssure all concerns and inquiries are immediately solved

Produce weekly inventory reports to track shipping, merchandise and profit and lossModerate online mediums to reinforce brand messagingDisseminate personally identifiable information from the fan mail allowing SBI to safely feature the pieces online and for cataloging Sleuth the competition’s placement of media releases to identify their audiences, price changes and innovative ideas

I helped create four paper and online case studies of IS’s clients to promote sales and awareness of their work.I worked closely with my team and IS to facilitate communication and expectations of the projectWe profiled four clients learning their online "voice", company personality and imageryWe designed and formatted each clients' case study so IS could use them on their website to drive salesMy role in our group was team leader – pushed team to work hard, deliver high-quality work and stay on task

I presided over the Utah chapter, directing all operations for the school year. We raised money and drafted a budget which consisted of hosting events, organizing tours of local PR/advertising agencies and creating awareness of public relations.I recruited 25 students to join PRSSA and helped build their involvement on camps, extra-curricular development and professional development.I attended the annual PRSSA leadership forum discussing management VS leadership, effective methods of recruitment, ways to engage your peers and how to grow your chapter and advance the world of public relations.

I was the customer service contact for UW's volunteers and partner agencies, I helped identify needs and wants of their stakeholders. I worked with their volunteer and agency database, updating records and providing support and communication to leadership team.