Manager Customer Care
Current
Nov 2022 - Present
AeroLeads people directory · profile
Austin Dailey Email & Phone Number
Manager Customer Care
at
EPCOR
1 work email found
@cognizant.com
1 phone found area 602
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager Customer Care
Location
Greater Phoenix Area, United States
Company size
Who is Austin Dailey? Overview
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Quick answer
Austin Dailey is listed as Manager Customer Care at EPCOR, a with 2010 employees, based in Greater Phoenix Area, United States. AeroLeads shows a work email signal at cognizant.com, phone signal with area code 602, and a matched LinkedIn profile for Austin Dailey.
Austin Dailey previously worked as Service Delivery Manager at Cognizant and Team Manager Healthcare Operations at Cognizant. Austin Dailey holds Associate Of Science - As, Cybersecurity from Estrella Mountain Community College.
Company email context
Email format at EPCOR
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{first}.{last}@cognizant.com
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AeroLeads found 1 current-domain work email signal for Austin Dailey. Compare company email patterns before reaching out.
Profile bio
About Austin Dailey
Experienced People Leader with a demonstrated history flexibility and continuous improvement. Skilled in Sales Management, Content Management Systems (CMS), Team Leadership, Behavior Based Coaching and Data Analysis using Excel.
Listed skills include Data Analysis, Career Development Coaching, Team Leadership, Microsoft Excel, and 12 others.
Current workplace
Austin Dailey's current company
Company context helps verify the profile and gives searchers a useful next step.
Epcor
7 roles
Austin Dailey work experience
A career timeline built from the work history available for this profile.
Service Delivery Manager
Led and developed teams of up to 300 associates directly responsible for the below in a Healthcare environment across multiple engagements simultaneously:• Overhauled practices and policies to align with best industry best practices and departmental goals• Lead team through interdepartmental changes to decrease disruption to day-to-day activities• Improved front-line employee and supervisor engagement• Implemented multiple lines of business with varied stakeholders and exceeded expectations• Collaborated with various other departments to meet and exceed client expectations• Maximized retention and reduced attrition by forecasting hiring needs
Dec 2021 - Nov 2022
Team Manager Healthcare Operations
• Handled a team of 150+ associates including seven Team Leaders across multiple departments• Expanded on departmental goals in accordance with site and contract initiatives• Executed weekly, monthly and quarterly KPI, achievements, and challenges report• Maximized Excel and Lean/Six Sigma to standardize and automate reporting• Forecasted capacity and shrinkage to ensure SLA’s were met, including recruitment
Apr 2018 - Dec 2021
Team Lead Content Operations
• Managed multiple special projects due to high team achievement and analytical mindset• Promoted into Quality Team in due to consistent improved team achievement• Launched new account from 40+ associates to 800+ associates
Jul 2017 - Apr 2018
Team Lead
Convergys
Lead a team of 15-20 CSR's to resolve customer concerns via chat or voice. Complete regular behavior based coaching to improve KPI performance.Create monthly and weekly coaching plans.Complete Quality Monitors on a weekly and monthly schedule.Provide feedback to improve KPI's, or drive professional development within the companyHold team members accountable for performance and compliance.Leave of Absence Coordinator for 200+ employeesCoaching Champion included time taken to assist other leaders with their coaching skills. Tools Used include: Avaya CMS, NICE, Workday, Real Time Attendance (RTA), Proprietary administrative tools
Oct 2015 - Jul 2017
Assistant Team Lead
Convergys
Assist Team Lead with weekly coachingsAssist CSR's with escalationsProvide floor support to improve overall knowledge of tools and policies Tools Used include: Avaya CMS, NICE, Real Time Attendance (RTA), Proprietary CRM
Jan 2015 - Oct 2015
Customer Service Representative
Convergys
This position was centered around answering inbound calls and chats for customers seeking to cancel their services. Tools used include: Proprietary Acknowledgement tool and CRM, Avaya Hard Phone, Citrix Environments, Kronos
Feb 2014 - Jan 2015
Team & coworkers
Colleagues at EPCOR
Other employees you can reach at epcor.com. View company contacts for 2010 employees →
TW
Tina Wong
Colleague at EpcorEdmonton, Alberta, Canada
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UK
Urwashi Kadne I Cpsm® L
Colleague at EpcorEdmonton, Alberta, Canada
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ED
Evan Den Otter
Colleague at EpcorEdmonton, Alberta, Canada
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CT
Cory Tomm
Colleague at EpcorEdmonton, Alberta, Canada
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KB
Kelsey Barnhart
Colleague at EpcorGreater Phoenix Area, United States
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DK
Darren Kyle
Colleague at EpcorSt Albert, Alberta, Canada
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CK
Connie Kelley
Colleague at EpcorEdmonton, Alberta, Canada
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JG
Jamie Gingrich, P.Eng.
Colleague at EpcorEdmonton, Alberta, Canada
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JO
Jeanne Oh
Colleague at EpcorEdmonton, Alberta, Canada
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JW
Josh Wispinski
Colleague at EpcorSherwood Park, Alberta, Canada
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Tina Wong
Colleague at EpcorEdmonton, Alberta, Canada
View →
UK
Urwashi Kadne I Cpsm® L
Colleague at EpcorEdmonton, Alberta, Canada
View →
ED
Evan Den Otter
Colleague at EpcorEdmonton, Alberta, Canada
View →
CT
Cory Tomm
Colleague at EpcorEdmonton, Alberta, Canada
View →
KB
Kelsey Barnhart
Colleague at EpcorGreater Phoenix Area, United States
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DK
Darren Kyle
Colleague at EpcorSt Albert, Alberta, Canada
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CK
Connie Kelley
Colleague at EpcorEdmonton, Alberta, Canada
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JG
Jamie Gingrich, P.Eng.
Colleague at EpcorEdmonton, Alberta, Canada
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JO
Jeanne Oh
Colleague at EpcorEdmonton, Alberta, Canada
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JW
Josh Wispinski
Colleague at EpcorSherwood Park, Alberta, Canada
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2 education records
Austin Dailey education
Associate Of Science - As, Cybersecurity
Education record
FAQ
Frequently asked questions about Austin Dailey
Quick answers generated from the profile data available on this page.
What company does Austin Dailey work for?
Austin Dailey works for EPCOR.
What is Austin Dailey's role at EPCOR?
Austin Dailey is listed as Manager Customer Care at EPCOR.
What is Austin Dailey's email address?
AeroLeads has found 1 work email signal at @cognizant.com for Austin Dailey at EPCOR.
What is Austin Dailey's phone number?
AeroLeads has found 1 phone signal(s) with area code 602 for Austin Dailey at EPCOR.
Where is Austin Dailey based?
Austin Dailey is based in Greater Phoenix Area, United States while working with EPCOR.
What companies has Austin Dailey worked for?
Austin Dailey has worked for Epcor, Cognizant, and Convergys.
Who are Austin Dailey's colleagues at EPCOR?
Austin Dailey's colleagues at EPCOR include Tina Wong, Urwashi Kadne I Cpsm® L, Evan Den Otter, Cory Tomm, and Kelsey Barnhart.
How can I contact Austin Dailey?
You can use AeroLeads to view verified contact signals for Austin Dailey at EPCOR, including work email, phone, and LinkedIn data when available.
What schools did Austin Dailey attend?
Austin Dailey holds Associate Of Science - As, Cybersecurity from Estrella Mountain Community College.
What skills is Austin Dailey known for?
Austin Dailey is listed with skills including Data Analysis, Career Development Coaching, Team Leadership, Microsoft Excel, Sales Management, Six Sigma, Change Management, and Project Management.
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