As a Specialist Client Technical Support at Charles Schwab, I provide timely and effective assistance to clients and advisors on various technical issues and inquiries. I leverage my strong knowledge of network support, operating systems, and computer hardware to troubleshoot and resolve problems, and ensure customer satisfaction and retention.I graduated with an associate's degree in Computer Systems Networking and Telecommunications from Collin College in 2021, where I gained valuable skills and experience in network design, configuration, security, and administration. I also have a proven track record of delivering high-quality performance metrics, training new hires, and improving business operations in my previous roles as a store manager and a manager at different retail and food service companies. I am motivated by learning new technologies, solving challenges, and providing excellent service to clients and colleagues.