Austin Ding Email & Phone Number

Shenzhen, Guangdong, China

1. CRM system maintenance and support: responsible for the implementation of the company's CRM system (Salesforce), maintenance and technical support, to ensure the normal operation of the company's CRM system, and to complete the system configuration and development according to the business requirements;2. Data management and analysis: responsible for integration of data management and analysis in multiple systems (GTNexus, Salesforce, Workday, Changepoint), to prepare the KPI report for other business teams;3. Project management: participate in internal company strategy projects, assist the project manager to complete two major projects (Customer Center website project based on SharePoint, CRM data model design and Implementation in Salesforce) and several small projects. Got rich experience in project management and obtain the PMP certification;4. Process optimization and management: participate in the internal process management and optimization, improve the company's customer registration process successfully, greatly improving the efficiency of the company's internal work;

Shenzhen, Guangdong, China

I was assigned to work at customer side (TradeCard Inc) as system and tecnical consultant.My work is mainly responsible for CRM system support (Netsuite and SalesForce), as well as a member of PMO.While working on these projects, I also worked on business analysis and project requirement analysis, I already got more than 2 years on PMO work experience, and got PMP certification in 2014.I was familiar with MS office software (PowerPoint, Excel, Visio etc.) by self-learning.I also had a certain capacity for data analysis. When I did these jobs, at the same time I was still self-learning of technical knowledge (html, CSS, JavaScript, SQL) and English skills. The projects that I joined in are all foreign projects, so this will require the high level of English skills, so the current level of my English skills has greatly improved, smooth communication with customers, able fluent Chair.

Shenzhen, Guangdong, China

I worked on two projects that are about website and background development as well as some of the requirements analysis. 1. Specifically, I was primarily responsible for travel orders' confirmation and modifying it after the order was scheduled to do some related operations for 1st stage, 2. The second stage I was mainly responsible for the design and development of the hotel search. To participate in the development phase of the two projects, I got improvement in requirements analysis and the overall understanding of the project.

Bachelor'S Degree, Information Technology, 95

Activities and Societies: Student union Foreign Language Association Basketball Group

Education record