Austin Engle Email & Phone Number

Lehi, Utah, Us

• Updated our legacy pipelines from Jenkins Groovy into AWS Step Functions. Reduced deployment time by 30%.

Lehi, Utah, Us

• Orchestrated and designed microservice architecture using containerized apps in ECS, connected to API Gateway with RDS, delivering scalable and highly available solutions.• Supported various teams organization-wide, facilitating achievement of project milestones.• Spearheaded the development of CI/CD pipelines to automate the deployment of Terraform-based microservices across dynamic environments, ensuring efficient and effective management of infrastructure.• Optimized Jenkins pipelines to run on ECS, boosting resilience and decreasing maintenance costs by $25k per year, while enabling multiple deployments per day.• Successfully led the migration of RabbitMQ from on-premises to AmazonMQ, enhancing reliability and scalability while minimizing downtime and improving application performance.• Implemented a safer deployment strategy by breaking up the Terraform states into smaller chunks, ensuring greater reliability and minimizing the risk of critical failures.• Streamlined the platform migration from EKS EC2 to ECS Fargate, improving scalability and reducing environment overhead. This resulted in a 50% reduction in testing time and the building of new environments (from 90 minutes to 45 minutes).• Implemented an auto-scaling solution that reduced operational costs during off-hours, resulting in a savings of 78k/year or 10% of our annual bill.

Lehi, Utah, Us

• Led CI/CD (Jenkins) and container orchestration (EKS, ECS) efforts, delivering reliable, efficient and secure infrastructure that met the needs of the company's everyday operations.• Significantly improved testing time by 3x through strategic scaling and resource optimization on EKS clusters.• Collaborated closely with product teams to address any DevOps needs/questions, streamlining operations and ensuring alignment across teams.• Successfully led scrum meetings for the team in the absence of a manager, fostering an agile and collaborative culture that improved overall efficiency and effectiveness.• Worked collaboratively with other engineers to build a comprehensive roadmap and architectural vision for the future, resulting in a highly resilient and scalable platform that can meet the evolving needs of the organization.

Salt Lake City, Ut, Us

Worked to improve systems and automate more processes in python. I continued to improve the CI/CD Pipeline to ensure that it is reliable and efficient to provide a good experience for Product Teams. I implemented a Just In Time Solution that enables engineers to get additional access to AWS during outages. I also built a rollback and hotfix pipeline to improve MTTR when outages happen. Created a costing dashboard in AWS Quicksights to help teams, and product owners know how much their products were costing the organization.

Salt Lake City, Ut, Us

Worked to implement a CI/CD Pipeline in our EdTech Department to help product teams streamline and have more successful deployments. (10+ Product Teams). Helped automate the creation of RFCs in JIRA as part of the CI/CD Pipeline using Python. In charge of maintaining the services that all product teams used.

Salt Lake City, Ut, Us

Worked on the Genesys PureCloud Platform on multiple aspects. Built an Amazon Lex bot utilizing Lambda for data manipulation to automate student verification reducing call times by 60-90 seconds. In-charge of the lifecycle of accounts on the platform. Automated the off boarding of accounts through API calls in Python. Worked directly with Genesys on any platform problems that may arise.

Salt Lake City, Ut, Us

Worked with a team to help them achieve goals they have set and have the resources they needed to be successful in their position. Made sure ticket queues were up to date and worked to improve the work on our team. Worked on several projects to improve the Service Desk.Projects:•Worked closely with Sr. Telecom Engineer during the migration of the University to Genesys PureCloud (4000+ employees)•Helped create a dashboard to monitor call metrics using API calls and Selenium Chrome WebCrawler in Python.

Salt Lake City, Ut, Us

Helped to resolve tickets received via inbound calls and emails to ensure our students and staff members technical needs were handled. This included troubleshooting the website along with any material the student/staff member used.•Student/Staff Support•Helpdesk•Browser Troubleshooting•Inbound Calls•Remote Support•ServiceNow•Salesforce•Providing Feedback for Processes

Orem, Utah, Us

Took inbound calls and chats to help our customers with whatever technical challenges they were facing. This work included any problems the customer was facing from computer clean ups to printer setups.•Help Desk•Printer Troubleshoot•Computer Tune-ups•Computer installations and set-ups•Coaching on how to use computers•Training new hires•Multitask tickets•Inbound Calls

Salt Lake City, Ut, Us

• Delivered tailored instruction to diverse groups, adapting teaching methods to accommodate various learning styles and life circumstances• Implemented goal-setting strategies, consistently meeting or exceeding performance targets• Managed a rigorous daily schedule to maximize productivity and ensure timely completion of all responsibilities• Facilitated engaging and productive meetings, driving team collaboration and decision-making processes

Framingham, Ma, Us

Helped customers make informed decisions about technology products they wanted to buy. Also assisted with computer/printer repairs. •Help desk•Printer Troubleshooting•Virus Removals•Computer Tune-ups•Computer Sales•Training New Hires•Training on computer use•Team Oriented

•Greeting customers•Serving tables•Cleaning•Working in a fast paced environment•Training new hires•Multi-tasking•Team Orientated

Worked a the front desk to greet new and existing customers as they came to the business. Helped with the check in and check out of new and old tickets. Set expectations, managed inventory and built custom computers.