Responsibilities:• Build on the test strategy and design for Teamfight Tactics.• Establish standards and best practices and guide their adoption.• Manage multiple quality operations.• Set the tone and establish the process for testing on teams across the product.• Identify and facilitate the understanding and management of quality risks.• Create and maintain an environment of professional curiosity, promoting interest in testing and progress among QA members.• Drive teams to understand player concerns and desires and help find solutions.• Establish metrics that matter, using data to guide action.• Drive accountability for overall quality as an essential factor for decision making across product leadership.

• Lead, recruit, coach, and manage a team of 35+ Test Analysts and 4 Test Leads across multiple disciplines including Art, Level Design, System Design, and Engineering.• Perform detailed end-to-end task planning, task entry, progress tracking and reporting for several concurrent “back of the box” features.• Provide vision and direction for new software development initiatives including automation efforts and tools to increase team efficiency and reduce the cost of QA for the product.• Lead product launch readiness meetings where risks and mitigation strategies are discussed with executives, directors, producers, and lead designers.• Manage the collection and use of telemetry data to inform test design and assessing overall product quality.

• Lead, recruit, coach, and manage a team of 20+ Test Analysts and 2 Test Leads.• Coordinate daily with game designers and engineers to identify risks to be mitigated through testing, and determine test readiness for individual features. • Instituted data validation testing strategies that greatly reduced testing time. • Constructed thorough documentation and roll out strategies for new tools and processes.

• Lead, recruit, coach, and manage a team of 15+ QA Analysts.• Collaborate with members of QA leadership to determine current priorities, and ensure proper distribution of teamwide efforts and resources to achieve our goals.• Identify and report product and project risks, and assist with mitigation planning.• Drive communication between QA and development stakeholders.• Organize and host test closure activities including retrospective meetings, and knowledge sharing initiatives.

• Maintained a broad understanding of the current state of all features in development.• Communicated high level testing progress and risks to stakeholders.• Empowered QA teams to work autonomously, while still providing guidance and direction when needed. • Created tools that allowed for better tracking and reporting of testing progress and feature health.

• Updated team's approach to tasking test methodology to utilize smaller more focused tasks which allowed for more accurate estimations, and reduced unnecessary overlap in testing efforts.• Communicated with members of the development team on a daily basis regarding schedules, testing progress, and test requests.• Continuously reviewed and updated testing methods and task structures to ensure maximum effectiveness and efficiency.• Identified areas for improvement for the World of Warcraft QA team, and escalate those concerns along with possible solutions to the leadership group.

• Analyzed complex features and formulated test plans to ensure appropriate test coverage was achieved.• Created instructional documents that explain how complex systems are created and function.• Provided time estimates to QA project leads for the amount of testing time required to build confidence in specific features.• Mentored and provided feedback to coworkers on all projects I worked on.

• Provided on-the-spot resolutions to customer inquiries in a fast paced and stressful environment.• Assisted with the training and mentoring of new-hire employees.

• Relayed information, and coached employees to better their sales and customer service beyond standard expectations.• Prioritized store and individual goals to increase profitability.