Austin Gough Email & Phone Number

Chicago, Illinois

Time of employment (July 2016-Dec 2016)(July 2017-Dec 2017)(July 2018-Present) I’m currently working for the Chicago Bears as a member of their Fan Services Team. Our job is to deliver helpful, friendly and professional customer service to every fan on Bears Gameday. Some duties we perform:-Deliver a warm welcome and assist fans entering the stadium and around the perimeter. -Provide accurate directions to seating sections, bathrooms, concessions and other key attractions within the stadium and the surrounding areas-Assist Fans with any questions that may arise -Communicate to the supervisory staff and the command center with any issues that arise-Collaborate with other departments and employer groups such as security, food service, retail, parking, maintenance, law enforcement.-Monitor assigned areas before, during and after the game to ensure fans needs are met and issues are resolved -Manage various fan services booth locations -Thank fans as they exit the stadium and perform other duties that are assigned*I volunteered to work the 2017 and the 2018 Chicago Bears Miller Lite Draft Party in April of both years.My duties were as followed;-Assist at the Fan Services booths by answering questions and handing out promotional giveaways -Assist at the Locker room Ticket tables for locker room tours-Assist taking fans photos at the Dr. Pepper patio podium and assisting with on the field activites -Assist with player autographs and the Bears Care Closeout Sale-Assist directing fans through the north club entrance -Assist at Gate 10 ticket booth-Assist with player needs -Assist with premium reserved table ushering in the United Club -Assist with locker room tours

White Lake, Michigan

I have worked at Famous Footwear from the summers of 2010-2012 and then 2015-2019(Present)Sales Associateo Provided inventory reorganization and restocking for audit and brand control. o Provided extensive customer service by helping find specific brands, measuring for size and locating choice on company website for delivery.o Answered phone calls to assist customers with their needs.o Set-up new shoe brand displays to bring attention to customers during “Back to School” sales push.o Provided cashier service to customers as well as end-of-day cash reconciliation to store manager.

East Lansing, Michigan

I started as a marketing intern for Lansing United in May of 2015 and worked the rest of the summer until August when the season officially ended. Then I was promoted the following summer in May of 2016 to Director of Marketing in which I played a role as the Lead Game-day Operations Manager/Lead Marketing Manager*My duties as Lead Game-day Operations Manager are as listed;-Participated in field setup and stadium preparation to allow for a great fan experience-Helped general operations to coordinate crowd control and so game-days run smoothly -Helped merchandise sales to eliminate waiting time and satisfy customer needs-Managed/lead a group of 10-12 interns on game-days and showed leadership by issuing roles, providing details, answering questions and mitigating/eliminating problems and any challenges we may of faced when coordinating a game-day*My duties as Lead Marketing Manager/Promotions-Helped sign sponsors for Lansing United's second and third season -Helped implement marketing strategies to provide brand awareness for both Lansing United sponsors, as well as help establish Lansing United's brand name in the East Lansing area

Waterford, Michigan

Worked here during the summers of 2013-2014Laborero Assisted in setting up big organizational tents for parties, conventions, etc.o Delivered necessary supplies to job sites for construction of each tento Cleaned warehouse and organized supplies in order to locate all necessary parts for construction o Washed tents and supplies to make them look professional and elegant

Bachelor Of Arts (B.A.), Sports Management

Major: Sports Management Minor: Marketing

Education record