Austin Harding Email and Phone Number

• Supervise and direct team of AR and Collections Analysts• Responsible for 16 high volume media market’s AR and Collections efforts• Develop SOP to standardize practices across departments• Maintain productivity during monthly collection calls with Sales and Collections• Assist with training and development of new hires

• Balance daily cash postings against bank records to ensure accurate accounting• Perform a variety of research tasks proactively and per request• Oversee divested market transitions to competitors• Streamline market’s collection call times and bring down past due balances• Provide high quality customer service to both colleagues in Sales and clients

• Manage collection and deduction procedures for 25+ key commercial Alcon accounts • Member of special, cross functional project team to drive down overall A/R balance• Facilitate efforts between departments to resolve internal and external issues• Coordinate advertisement budget efforts through tracking and forecasting cost analysis• Create outstanding open line item aging reports for Alcon Deductions team and affiliates

• Prepare training modules and standard operating procedures for Novartis Programs Analyst • Manage, monitor and analyzed State Medicaid and 340B programs and their subsequent rebates• Allocate research and analysis resources throughout Government Pricing department to prepare for quarterly impacts• Create reusable queries with Alcon master data to establish payment forecasts

- Coordinated Voter ID and Survey programs between campaigns and call centers- Managed automated and interactive live calls- Utilized Microsoft Access to appropriate data sets to be used in live and automated calls

- Recruited and organized volunteers- Managed and coordinated a network between Texas Christian University's campus and the Wendy Davis for Governor Campaign- Made voter identification and persuasion calls

Provided excellent customer service by delivering orders to customer's residences within a 5 by 5 mile area.

Compiled and presented data on short notice, recorded observations of court procedures, and shadowed various professions (Police ride-along, autopsy viewing, attorneys, Judges).