Development and support of sales growth and profit with existing and new customers. Leveraging opportunities to work with customer base to maximize the benefits of HVAC products and promote ECCO supply’s unique selling proposition. Initiation of strategies for diversification in retrofit and new construction markets within Manitoba and Northwestern Ontario markets.

Canadian representative on the Culligan Service Advisory council.Direction of team members and resources in service, installation, warehouse departments. Technical advisory customer liaison for commercial and residential inquiriesRepair and maintenance portfolio management for the warehouse, production plant and service fleet

Leadership of team members in residential HVAC sales. Management and leveraging key account relationships directly in residential, commercial, and retail applications. Individual and group coaching through in field presence, scheduled sales performance meetings and back office support.

Lead and develop a team composed of full time and part time sales associates in specialty and hard line sales departments. Inclusive of training and mentorship in sales and operational processes, I am tasked with project deadline execution and management for the store leadership team. Also, I consistently act as a resource for the entire store as required. I am also responsible for inventory maintenance, merchandising and customer service standards in departments with revenues at the 7.3 million dollar mark. I have been recognized for my contributions numerous times, and have managed teams that have continued to drive excellent performance standards financially, and operationally.

Development, training and management of the Residential Home Comfort Advisors and Coordinator(s) to ensure they are meeting and exceeding our residential sales objectives and customer satisfaction levels. Timely and accurate administration of sales process and KPI measures that ensure an excellent experience for customers with HVAC concerns. I am also ultimately responsible for the achievement of overall sales and rental targets requiring effective daily management of both the team and their individual objectives. I also work to develop and maintain links with all areas of the company and external organizations in order to maintain and develop any potential sales or customer service opportunities.

Development of strategic goal based plans for residential water treatment representatives, and route sales representatives. Expertise in relationship selling techniques, in class, and in the field training, operations management, fleet management. Canadian Bottled Water Association Certified Plant Operator with expertise in commercial and residential water treatment including problem water filtration, water softening, and water purification processes. Human resources management and strategic planning

•Supervision of unionized warehouse employees, customer service and support to ensure consistent, and convenient third party warehousing experience, support of regional agreements to support sales initiatives, fleet management, daily, and weekly statistical reporting, human resources administration, provide operational, and safety training presentations for employees, safety committee chairman, computerized payroll reporting, as an Operations Supervisor.

• Supervision of unionized employees, provided training presentations for staff and customers, fleet management, expedited resolution of customer concerns and emergencies, utilizing internal fleet equipment while maintaining budgetary and operational guidelines, daily, and weekly statistical reporting, met with customers and provided administration of training for employees, human resource functions, and administration, asses client requirements for physical lot, and staffing for safe delivery processes, safety committee chairman, computerized route management, assignment, and dispatch reports, payroll reporting as a Transportation Supervisor.