Austin Heffelfinger Email and Phone Number

• Supervising Sales Operations for $250+ Million• Providing Leadership to 26 Direct Reports• Creating and Issuing Personal Improvement Plans, coaching opportunities, and ensuring compliance with company policies• Hiring and On-boarding new team members• Implementing and Revising Sales Operation processes • Troubleshooting Sales Operations process with Cross-functional teams and Senior Leadership resulting in creative problem solving and process improvement• Ensure compliance of revenue recognition between both Operations and Sales • Vetting orders for proper payment information, approvals, and accurate GP costs • Collaborate with Sales and Sales Operations Coordinators to provide accurate RO projections on a quarterly basis

• Improving department ‘Best Practices’ with a focus on efficiency and productivity for the Sales Operations Coordinator team• Overseeing and assisting with sales operations for our East Coast Markets• Provides support and direction to the Sales Operations Coordinator Team• Effectively resolve conflicts between individual needs and management requirements• Ensure all weekly reports are generated accurately and submitted on time• Coordinate and facilitate monthly/weekly meetings with cross-functional teams

• Providing remote support for Henry Schein’s New York/New Jersey and Boston Markets• Training new employees and developing policies/procedures for the department• Working with cross-functional teams across the organization and with vendors• Project Management: processing orders, procuring equipment, scheduling site checks and installations

• Managing and Supporting the Hi-Tech service department• Ensuring accuracy for pricing and parts• Maintaining schedules and escalations for technicians throughout the U.S.• Managing customer service history, projects, and inquiries• Supporting cross-functional teams within Schein, Manufacturers, and customers• Troubleshooting customer inquiries in a fast-paced/high volume environment

• Managing and supporting Strategic Key Accounts• Maintaining/organizing technicians’ schedules• Troubleshooting customer inquiries in a fast-paced/high volume environment• Providing accuracy while entering data for work orders, service calls, and tech scheduling• Responsible for maintaining customer relations as a primary contact for Special Markets division• Supporting cross-functional team of Sales, Credit, and Equipment Coordinators with day-to-day demands