Austin Hicks Email and Phone Number

Building Sales Channel- Successfully built a sales channel within 90 days of employment. Authorizing 700 locations across the US and Europe to resell our product. First sale for the company in 2024 -

Number #1 2023 ARR Champion NAM

Win Wire Champion in first week- 6 months of quote in two weeks- Finished Q2 2021 with 271% of plan- 130% of Plan for 2021Quarter 3 126% of planCase study Published for AcronisFinishing 2021 as #5 in the company- 2022 #1 195%Stay Tuned-

Prepare and deliver technical presentations explaining products or services to customers and prospective customers. Assess client equipment needs to determine system requirements and understand customer requirements. Provide sales support and assist customers with problems after installation. Assist with research and development of new products.Added second income revenue stream adding $30-60K per year in additional billings● Analyzed current process for payments for services rendered and saw it was customer-based only with one dedicated representative dealing with issues unrelated to position● Pitched idea to change company partnerships to include billing for time spent fixing partners’ issues● Authored new partnerships to also be paid by vendor of productBoosted profits by $400K, reduced sales cycle length, and ensured recurring revenue stream for company● Surveyed customers regarding costs due to repairs and upgrades versus budget set aside for tech● Secured partnership with technology leasing company to allow customers to view hardware purchases as operational expenses upfront expenditures● Showcased ability to make technology refreshes easier with budgets already set aside for lease renewalsDeveloped process to make ‘garbage’ equipment profitable, gaining company additional revenue of nearly $10K+● Assembled hard drives from pile of ‘garbage’ materials● Negotiated partnership to deconstruct hard drives to HIPAA specifications for low cost● Launched sale of hard drives achieving 1600% marginIncreased productivity in company through creation of new workflow process● Identified issues causing delays and loss of focus during workflow● Authored new workflow process and attained approval to implement

Focused on activities to grow business, develop, and commercialize business activities. Developed and implemented strategic sales and marketing plans and forecasts to achieve corporate objectives for products and services. Supervised accounts management and sustained strong relationships with new & existing accounts. Directed activities to meet sales needs while aiding any service of maintenance needs. Grew client base by over 1000% from 10 to 110 accounts in 3 years● Coordinated key indicators and harmonized processes to drive new business initiatives● Operated on opportunities that connected to company’s value proposition● Collaborated and built relationships on all business initiatives to increase efficiencyAccomplished $450K revenue in single month● Monitored leads and identified potential customers to build diverse range of accounts ● Ascertained customers’ needs and found best solutions to ensure retention● Promoted customer-centred culture to achieve mutually beneficial resultsRewrote entire script and fixed shipping processes● Analyzed current script to improve process and follow up on opportunities● Organized and structured process to improve sales and profit objectives● Built business/client relationships from ground up to increase overall territory value

Ascertained customer satisfaction and flow of company income. Created structure for manager and employees. Administered efficiency and enhanced workflow process for improvements. Produced $260K+ in revenue within first 12 months● Developed company’s sales territory to improve overall company satisfaction for customers and employees● Utilized strategic approach in selling document solutions to local businesses, such as print and storage opportunities● Orchestrated development and analyzed flow of business to meet expected quality standards

Demonstrated strong customer service and implemented methodology to improve service. Enabled effective management of customers, partners, and contracts to meet all client expectations. Showcased strategic approach in door-to-door selling for 100% new business within new defined territory● Actualized supportive business operations to enhance territory growth● Secured qualified leads through advanced form of email marketing in order to increase revenue● Prepared and documented customer satisfaction process to add value and achieve stated objectives