Austin Hooker Email & Phone Number

United States

• Sell various Neurology supplies to new and existing customers while being available as a main pointof contact.• Work directly with customers to ensure all needs are met from the time the order is placed, until itis delivered.• Develop quotes and process purchase orders in a timely fashion.• Work closely with customer service, shipping and management to fulfill orders.• Help develop EDI order taking platform designed to automate all incoming orders.• Keep track of… Show more • Sell various Neurology supplies to new and existing customers while being available as a main pointof contact.• Work directly with customers to ensure all needs are met from the time the order is placed, until itis delivered.• Develop quotes and process purchase orders in a timely fashion.• Work closely with customer service, shipping and management to fulfill orders.• Help develop EDI order taking platform designed to automate all incoming orders.• Keep track of inventory levels and ensure stock is maintained.• Stay up to date on latest market trends, and adjust accordingly. Run reports with findings. Show less

Orlando, Florida, United States

• Develop and sell licensed products for brands such as Marvel, MLBPA, HBO/Game of Thrones, Kentucky Derby, USPS & More.• Sold product online, on premise and at large events (i.e. San Diego/NY Comic Con, Disney's D23 Expo, C2E2).• Developed, built, and maintained our website via Shopify.• Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.• Monitored website traffic and customer reviews to evaluate responses to site… Show more • Develop and sell licensed products for brands such as Marvel, MLBPA, HBO/Game of Thrones, Kentucky Derby, USPS & More.• Sold product online, on premise and at large events (i.e. San Diego/NY Comic Con, Disney's D23 Expo, C2E2).• Developed, built, and maintained our website via Shopify.• Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.• Monitored website traffic and customer reviews to evaluate responses to site updates.• Configured, added and removed items and images to provide most accurate representation of products on company's web portal.• Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.• Managed inventory/billing needs via QuickBooks and coordinate logistics at events, e-commerce platforms and selling markets (Amazon, Walmart.com, Etsy etc.).• Ran marketing and social media accounts with roughly 350,000 followers across three main platforms (Facebook, Instagram & Twitter).• Worked as main point of contact with licensor's to gain necessary approvals for artwork and product design.• Tracked, measured and reported on trends for sales team analysis and decision making.• Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries. Show less

Middleton, Wisconsin, United States

• Reviewed and processed investigations related to product quality and patient safety.• Worked with Factory Service/Engineering to coordinate failure analysis on customer returned product.• Assisted with gathering, compiling, and analyzing complaint trend data, and participated in complaint review board meetings.• Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.• Directed… Show more • Reviewed and processed investigations related to product quality and patient safety.• Worked with Factory Service/Engineering to coordinate failure analysis on customer returned product.• Assisted with gathering, compiling, and analyzing complaint trend data, and participated in complaint review board meetings.• Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.• Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues. Show less

Waunakee, Wisconsin, United States

BRAND DEVELOPMENT 01/2015-02/2017• Worked closely with one of our licenses to help develop and run their merchandise website, www.shopwafflehouse.com via Shopify.• Built and maintained the website.• Managed inventory, set pricing, handled customer service inquiries, assisted in developing product, processed orders, ran social media, and worked special events.• Set up, work, and take down booths at events.• Filed royalty reports for Waffle House… Show more BRAND DEVELOPMENT 01/2015-02/2017• Worked closely with one of our licenses to help develop and run their merchandise website, www.shopwafflehouse.com via Shopify.• Built and maintained the website.• Managed inventory, set pricing, handled customer service inquiries, assisted in developing product, processed orders, ran social media, and worked special events.• Set up, work, and take down booths at events.• Filed royalty reports for Waffle House merchandise.WAREHOUSE MANAGER 06/2013 to 12/2014 • Worked remotely in new warehouse overseeing multiple employees.• Supervised all orders being received/shipped, audits, assisting in picking/packing orders, as well as building displays for customers.• Worked closely with the sales team to ensure all orders and product was processed and delivered correctly and on time.• Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Show less

Chicago, Illinois, United States

• Setting up, taking down and working promotional events for two of the company's brands, Corona and Pacifico.• Manage inventory levels of all promotional and event necessary items.• Assist marketing team with promotional strategies and execute plans to drive traffic to online presence and in store sales.• Travel to grocery/drug stores to set up displays and maintain inventory levels.• Produce strategies for promotional set ups in store.• Executed on-time and under-budget… Show more • Setting up, taking down and working promotional events for two of the company's brands, Corona and Pacifico.• Manage inventory levels of all promotional and event necessary items.• Assist marketing team with promotional strategies and execute plans to drive traffic to online presence and in store sales.• Travel to grocery/drug stores to set up displays and maintain inventory levels.• Produce strategies for promotional set ups in store.• Executed on-time and under-budget project management on complex issues for senior leadership. Show less

Waunakee, Wisconsin, United States

• Traveled to our grocery/drug/retail stores and maintaining/setting up displays for product.• Worked closely with sales team to help fill existing orders, as well as finding new customers for specific programs.• Worked with large brands including Disney, NFL, NCAA, MLB etc.• Loaded and unloaded items from and to shipping containers and vessels.• Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.• Communicated… Show more • Traveled to our grocery/drug/retail stores and maintaining/setting up displays for product.• Worked closely with sales team to help fill existing orders, as well as finding new customers for specific programs.• Worked with large brands including Disney, NFL, NCAA, MLB etc.• Loaded and unloaded items from and to shipping containers and vessels.• Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.• Communicated with warehouse team leader on carrier issues, STO information and weekly productivity metrics.• Processed orders and reported to supervisory staff when stock dwindled.• Packaged items for safe shipment and protection from damage in transit.• Verified amount of items received in orders and cross-checked with invoices.• Helped keep inventory accurate by overseeing daily cycle counts. Show less