Business Development Representative
Current• Responsible for developing and managing customer partnerships through prospecting, networking, existing business partnerships, past contacts, internet searches, website leads, manufacturing guides, and social media contacts.• Achieve and exceed period, quarterly, and annual revenue, margin, and partnership specific KPI goals.• Generate and maintain contractual and transactional freight utilizing network of carriers, SpartanNash fleet, dedicated SNL Fleet, and backhaul operations.• Create and execute a specific partnership strategy for accounts to provide continuous profitable growth opportunities.• Execute operational processes for customer partners through loading building, scheduling, issue escalation, proactive communication, track/trace, and reviewing financials.• Strategize with procurement and pricing teams to execute pricing projects for opportunities and current customer partners.• Tracking and maintaining all sales prospecting activity in the company CRM (Salesforce)• Participate in the investigation causes of over short and damage claims. • Resolve freight invoice discrepancies regarding customer and carrier pricing and any accessorial charges/fees. • Support Accounts Receivables with collections of past due invoices for assigned customer(s). • Participate in the on-call support rotation and respond to any issues that arise in a timely manner.
