Cs Escalation Specialist
CurrentCS Resolution Speacialist· Communicate with a variety of vendors and freight companies.· Identify and assess customers’ needs to achieve satisfaction.· Manage 50-100 incoming emails and phone.· Update staff with reoccurring issues (creating/resolving trouble tickets)· Created SOP’s for Freight, A-Z claim, and Hazmat Returns.TEAM LEAD (SHIRT)· Executed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area.· Managed and assisted 20 employees.· Reduced the number of miss-printed shirts by 20%.RMA TECHNICIAN· Transported products to proper storage area using forklift and pallet jack.· Maintained a safe working environment by maintaining work area and upholding safety regulations.· Executed all warehouse laborer duties including picking, packing, counting, record keeping, data entry and pallet wrapping.